General Staff Jobs

About the job

Rookwood Pottery is looking for its next leader in Marketing to help grow the company by connecting our beautifully handcrafted products with those who love and appreciate them! For over 143 years Rookwood has been stunning the eye and stirring the soul with its one-of-a-kind creations. We are in need of someone with both the eye for art, and audience understanding to engage our customers and take us to the next level. If you’re up for a challenge, appreciate art, and love all things Cincinnati, then you might just be the right candidate for our Marketing Position!

·       Title: Marketing Manager

·       Reports to: President

·       Works closely with: Creative & Photography

General Overview

The position for Marketing Manager is one that requires a high level of execution as the company has an incredible assortment of product to market and support. With two main divisions, Rookwood’s marketing efforts are primarily bucketed by our Pottery products and our Architectural Tile products and are sold instore and online. You might think that these are two very different audiences, which they are at times, but at Rookwood we sell products that elevate the everyday from bowls to backsplashes!

One thing to note once you’re here is that whether you’re on the studio floor crafting the product or you’re in an office selling it, we’re all dealing with handmade works of art that are both designed to be enjoyed and admired. In a sense, we make the “Art” of modern living!

The position should be filled by one who’s inspired, a visionary, and has insatiable curiosity about life! Someone who’s a talented storyteller through the written word and creative imagery, who has a discerning eye, attention to detail, and upholds high standards for the brand.

The right fit for this position should be effortless in a sense… Your natural tastes and esthetics should be aligned to both understand and appreciate the arts as well as items made entirely by hand. Rookwood is not looking for someone to come and mold the brand into something it’s not, but rather someone who’s passionate about supporting and growing one of America’s oldest ceramic institutions. A company that makes handmade products, produced in the United States, primarily through a woman workforce and woman ownership, and has been doing so for 143 years.

Although the title is one that Manages our Marketing, we’re looking for someone that’s highly skilled and motivated, who’s prepared to do the work of the work, as well as be heads up and strategical. Someone who’s committed to building and protecting our brand value, influence and support customer loyalty, and someone who can create and maintain marketing systems that assure our products are both well received, and the results are measured.

The Marketing Manager position is one of cross-functional collaboration, creative problem solving, innovative thinking, and always consumer-focused and results-oriented. 

Specific Responsibilities

Social Media

• Develop and deploy social content and then it’s ongoing management.
• Generate content whether through the photo department or use of your own phone. 
• Plan and manage regular social planning meetings with Sales & Marketing, Product, and administrative teams. 
• Create and present planned monthly social calendar to President and Sales.
• Create BTS (Behind the Scenes) video and short stories featuring product being made.

Marketing

• Owns high-level Pottery and Tile Campaign & Content Strategy and Direction
• Supports both Tile Product Strategy and Retail with Product strategy and Key focuses areas.
• Owns Annual Marketing Calendar down to weekly execution plan.
• Owns Reporting of Marketing Results and Key KPIs
• Responsible for driving department forward via new channels, departmental improvements, channel improvements and increased effectiveness and more.
• Owns Events & Instore Signage
• Owns Partnerships
• Owns Media Coordination for Press and Events
• Owns Influencer Initiatives

Digital

• Owns Website content strategy & execution and ongoing site optimization.
• Owns Social platforms like Facebook, Instagram, as well as all other online presence. 
• Own Digital Ad Deployment and Strategy and Reporting.

Public Relations

• Cultivate strong relationships with like-minded community partners to create programming and cross-promotional strategies to support company partnerships and initiatives. 
• Be an enthusiastic team member at Company held or sponsored events and assisting when necessary.
• Create content and serve as the local contact for press releases and press opportunities. 

Meetings

• Participate in weekly Marketing Team calls with Creative and Photography.
• Attend weekly leadership meetings and one-on-ones.
• Participate in weekly financial reviews with administration.

Desired Skills And Qualifications

• A passion for all things Rookwood!
• Extraordinary communicator, enthusiastic storyteller, exceptional writing skills and visual aesthetic
• Demonstrated analytical skills / metrics driven
• Strong planning and project management competencies
• Demonstrated ability to communicate with senior and executive leadership
• Skilled in multi-tasking and managing several priorities at once
• Ability to maintain good working relationships with guests, team members, external business partners and third party vendors
• Business oriented and consumer driven
• Ability to act as ambassador of Rookwood Pottery and demonstrate confidence in his/her knowledge of the history, brand values, vision, and direction
• Working knowledge of Adobe Creative Suite, Microsoft Office, and Asana
• Experience working within Shopify web platform strongly preferred
• Knowledge of the local art community is beneficial.
• Interest in / working knowledge of advancements in technology and best practices related to website, digital marketing, and social media
• Proactive, Flexible, Curious, Positive Attitude, Team Player 

Education / Experience

• Bachelor’s Degree in Marketing or Business Administration – preferred
• 4 to 5 years related experience in marketing or social media

Rookwood Pottery is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: https://www1.eeoc.gov/employers/poster.cfm

Rookwood Pottery

“Grown Brilliance is an emerging lab-grown diamond jewelry brand in the United States taking its business direct-to-consumer through an e-commerce pureplay website featuring high-quality lab-grown diamond jewelry in the luxury goods space. Our mission is to bring affordable luxury to consumers on a frictionless e-commerce platform. The Company is supported by a vertically integrated jewelry manufacturing supply chain.”

Responsibilities

• Develop and execute growth marketing strategy and tactics for all channels, including SEO, SEM (paid search), social media, affiliate marketing, influencer marketing, email, and other paid media, while also uniquely positioning the brand to speak to our target consumers
• Working with external and internal resources, oversee the execution of digital spend/programs from conception through execution to ensure strategic alignment remains intact
• Manage return on ad spend (ROAS) while simultaneously increasing brand awareness
• Create, measure and manage the total marketing budget
• Conduct competitive and market analysis to determine both best practices and key differentiators
• Craft tone of voice, messaging, and overall brand positioning in the market to consumers
• Create a customer experience plan with metrics across all customer touchpoints, from acquisition to retention.
• Partner cross-functionally with other teams to build a digital road map and deliver best-in-class digital marketing
• Knowledge of the consumer and develops data-backed business and consumer insights to drive e-commerce business success
• Drive digital analytics practice by clearly defining objectives, generating reports, providing performance analysis, and developing recommendations for optimization

Qualifications

• · Results-oriented, proactive player-coach who is able to lead a team and roll up their sleeves
• · Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• · Coaching, developing and managing direct reports
• · Proficient in marketing analytics and market research
• · Comfortable with ambiguity and evaluating risk/opportunity
• · Able to develop budgets
• · Familiar with financial planning and strategy
• · Strong time management skills and experience working on cross-functional teams
• · Outstanding communication and interpersonal skills.
• · Up-to-date on the latest trends and technologies in digital marketing.
• · Proven working experience of over 7 years in digital marketing
• · Bachelor’s or master’s degree in marketing or a related field

Grown Brilliance

POSITION SUMMARY

The Solution Marketing Manager is responsible for the creation of strategies and market plans that allow ITA Group to grow the sales and profitability of our solutions and services. The Solution Marketing Manager is accountable for market definition, competitive research, internal training, and business and marketing plan development and vision (including messaging, positioning, go-to-market strategies and lifecycle management). The Solution Marketing Manager is responsible for executive level reporting on solution performance working with sales, sales support, product, operational and analytics teams to create and manage ITA Group solutions.

HIRING REQUIREMENTS

• Bachelor’s degree in marketing, communications or other related field, or equivalent work experience.
• Five to seven years of experience in product marketing or solution selling in a B2B services sales organization.
• Strong marketing skills, particularly for sophisticated, time-constrained B2B professionals.
• Experience launching solutions and services, tracking effectiveness, reporting results, and refining approach to improve performance.
• Experience in demand generation, social media, digital marketing, content marketing, storytelling, influencer marketing, or project management preferred.
• Curiosity and drive: resourceful self-starter excited to take initiative, drive things forward and deliver results. Naturally curious about business and drivers of growth; committed to truly understanding clients and users — their needs, interests, sensitivities, career journeys, and buying behaviors — to make the best possible decisions and guide marketing strategy in the most effective direction.
• Creative thinker with an ability to empathize with our clients and help shape and verbalize solutions that meet their needs.
• Communication skills: active listening as well as exceptional writing and presentation skills; able to synthesize complex information into compelling customer messaging and relay product and marketing plans to multiple audiences.
• Interpersonal skills: high EQ, natural ability to build rapport with many different people quickly; gravitas to convey expertise along with the humility to accept feedback and others’ points of view in a highly collaborative environment.
• Track record: proven record of achievement in professional, academic and/or extracurricular activities.
• Ability to travel (as needed) to ITA Group regional offices and client locations as requested by clients or internal team members to support presentation and sales efforts.
• Ability to listen, understand and respond to external and internal customers’ needs in a timely manner; customer service experience in a service-related industry preferred.
• Ability to work the time necessary to complete projects and/or meet deadlines.

ITA Group, Inc.

Optimist Consulting 

Job Description: Social Media Account Manager

Company

Optimist Consulting is a fully integrated public relations, social media, and creative firm with a talent for creating compelling stories and making meaningful connections for our clients. We bring together the top creative minds in luxury real estate, retail, and lifestyle to offer a holistic approach that leverages impactful media relations, targeted events, strategic collaborations and smart social media engagement. Our team has decades of combined experience launching major real estate developments and premier global brands and making them stand out over time. 

Job Overview

We are seeking a full-time Social Media Manager to join our Manhattan-based team who would be responsible for executing day-to-day social media tasks along with producing social-first content, including still images and Reels that are all critical to the success of the team. The candidate will work with a variety of accounts for premiere residential, commercial real estate developments and hospitality accounts. 

Qualifications 

• 1 to 2 years of social media experience at an agency or in-house
• Excellent writer who is a stickler for structure, grammar, and editing 
• Highly organized with the ability to multi-task and assist across multiple accounts
• Appreciation of luxury real estate, architecture, and interior design 
• Keen eye for compelling imagery, aesthetics, and design principles
• Experience producing photo and video content for social media using iPhone and Adobe CC
• Ability to navigate Adobe Creative Suite 

Roles and Responsibilities 

• Draft monthly content calendars with impactful copy to share on client channels
• Demonstrate advanced writing skills at all times 
• Adapt to various brand voices through creative writing 
• Research and source compelling visual assets 
• Assist with client activations, campaigns, and content capture
• Brainstorm with the team on social activations and campaigns 
• Participate in on-site social media content production
• Assist senior social media managers with executing day to day initiatives
• Ensure proactive work is done and client requests are handled quickly 
• Social media community management and content scheduling 
• Prepare client-facing social media reports 
• Influencer research and list building 

Perks:

• 401K with matching
• Hybrid work environment
• Summer Fridays
• Comprehensive benefits package

More information: www.optimistconsulting.com

Optimist Consulting

OutPLEX is seeking a creative and dynamic Marketing Manager to join our team! You will be a direct contributor (hands on role) and responsible for identifying and executing opportunities to improve our company’s Marketing efforts and our Digital Ad Campaigns. This role requires a strong background in pay per click (PPC) and key word usage strategies. The marketing manager works closely with corporate leadership and a requires a high level of initiative, attention to detail, and project management skills. Come join us on our next adventure and experience the rapid growth with us!

Responsibilities:

• Conduct campaign management for marketing initiatives
• Research, develop and support SEO, SEM best practices to identify new market opportunities including keyword search
• Optimize PPC campaigns to increase conversion rates and ROI for LinkedIn and Google
• Manage and improve organic search engine performance based on click rates, traffic, and conversions
• Email marketing optimization
• Manage the build of landing pages for each campaign
• Assist in the creation of digital content including but not limited to website, blogs and press releases
• Collaborate with sales team and other cross-functional teams to ensure marketing strategies align with overall business goals
• Create marketing campaigns on Google, social platforms and major search engines, as well as re-targeting and display
• Manage marketing budgets and allocate resources effectively
• Stay up to date with the latest marketing trends and major search engines
• Create compelling marketing collateral: PowerPoint presentations, brochures, infographics, etc.
• Establish data-driven testing and optimization procedures to continually improve the overall performance of digital marketing efforts
• Deliver reporting and insights on digital metrics including web traffic and conversion data to influence business strategy and support continuous improvements to digital ecosystem

Desired Skills & Experience:

• Professional grammar and communication skills, written and verbal, with ability to communicate with leadership
• Proven experience in PPC advertising and keyword search
• Ability to work independently and ensure deadlines are met
• Proficiency in Google analytics software and keyword tools
• SEO experience a plus
• SEM, Google Analytics, business account management on social media, ad campaign creation and maintenance in various search and social media accounts experience a must
• Expertise with Microsoft Office Products
• 3+ years of experience in Digital Marketing

OutPLEX

ABOUT SHIFAMED

Founded in 2009 by serial entrepreneur Amr Salahieh, Shifamed LLC is a privately held medical device innovation hub focused on the development of novel medical products to address clinical needs in the rapidly evolving fields of cardiology and ophthalmology.

Description

The Director of Marketing will be responsible for developing and executing marketing initiatives for Shifamed and its portfolio companies in the medical device space.

Given that many of the essential functions of this role must be provided on site or in person, this role requires full COVID-19 vaccination (subject to any exemptions or accommodations due to medical or religious reasons).

Responsibilities

• Develops and executes marketing campaigns, including, development of marketing collateral, digital and social media marketing promotional campaigns, and overall media plan content to articulate the vision for each of our portfolio companies and the value proposition of our products.
• Works with the clinical and senior leadership teams at each of the portfolio companies to craft messaging that supports the value propositions of each product.
• Develops strategies for communications to be used to educate various stakeholders ranging from investors to buyers.
• Conducts qualitative and quantitative market research to understand any current competitors or potential future competitors.
• Identifies, fosters, and manages relationships with KOLs.
• Analyzes clinical and market data to assess future messaging opportunities.
• Helps put together a global strategy for relevant industry meetings and plans podium presence and related promotional activities at various conferences.

Required Education & Work Experience

• Bachelor’s degree in engineering, life sciences or business discipline required, MBA preferred.
• Medical device experience is a required, preferably in cardiology, ophthalmology.
• Minimum of 12+ years of marketing in a medical device company with upstream marketing experience; Start-up experience preferred.
• Ability to influence at all levels in an organization, excellent collaboration, and negotiation skills; Strong analytical skills working with clinical or research data.
• Ability to travel.

Our salary ranges are calculated by role and level. Your position within that range will be determined by your job-related knowledge, skills, experience, relevant education, and training/certifications. In addition to those factors, we also examine internal equity as well as consider current market rate, and title may be assessed one level lower or higher accordingly. After you join the company your performance, contributions, and results along with business and organizational needs will affect your base salary. The base salary range for this full-time position is between $170,000 to $200,000 + equity + benefits.

NOTICE TO CANDIDATES: Please be aware that Shifamed and its portfolio companies do not conduct interviews or extend offers through mobile web chat applications. Please report any such occurrences to [email protected].

Shifamed

In-Office (non-remote) position

We seek a Senior Product Manager with extensive experience in the gaming industry, particularly in casino game genres, to lead the development and management of our casino games portfolio. The ideal candidate will be responsible for the overall strategy, planning, and execution of our casino games product roadmap, focusing on driving growth, engagement, and monetization. This full-time, in-office position has excellent working conditions and a great working ecosystem.

Link to one of the products: www.fortunecoins.com

Key Responsibilities:

• Develop and execute the product strategy and roadmap for our casino games portfolio, in collaboration with cross-functional teams, including game development, marketing, and analytics.
• Conduct market and competitive research to identify and prioritize new product opportunities and improve existing products.
• Manage the full product development lifecycle, from ideation to launch and post-launch optimization.
• Define and measure key product metrics, including engagement, retention, monetization, and customer satisfaction.
• Work closely with game development teams to ensure that product features and functionality are aligned with player needs and preferences.
• Collaborate with marketing teams to develop effective product positioning, messaging, and go-to-market strategies.
• Analyze data and conduct A/B tests to optimize product performance and drive growth.
• Manage relationships with external partners, including game developers, licensors, and platform providers.
• Develop and maintain a deep understanding of industry trends, player behaviour, and emerging technologies in the gaming space.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Computer Science or a related field. A Master’s degree is a plus.
• 5+ years of experience in product management roles within the gaming industry, with a strong focus on casino game genres.
• Proven track record of launching and managing successful casino games products that drive growth, engagement, and monetization.
• Strong analytical skills and experience working with data to drive decision-making.
• Excellent communication and interpersonal skills, with the ability to lead cross-functional teams and influence stakeholders at all levels.
• Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously.
• Passion for gaming and deep knowledge of the casino games industry, including player behaviour, market trends, and emerging technologies.
• Ability to work in a fast-paced, dynamic environment with changing priorities and tight deadlines.
• Strong organizational skills and attention to detail.
• Ability to work in a collaborative team environment and contribute positively to the company culture.

Job Type: Full-time

Supplemental pay types:

• Bonus pay

Experience:

• Game products Product Management: 3 years (required)
• Project Management: 2 years (preferred)

Work Location: In person

BLAZESOFT

Our client, an iconic, luxury skincare brand has an exciting position available to be their marketing lead.

This is a unique opportunity to own the marketing function and join the leadership team at a rapidly growing brand.

We are seeking a strategic brand builder. A high-performing Senior Director of Global Marketing with experience in the direct-to-consumer space to lead the Brand Marketing function. This is a fast-moving and dynamic opportunity to drive all aspects of Digital, Product and Consumer Marketing for the brand globally.

Responsibilities will include:

Establish and deliver on the Global Marketing vision and strategy.

Lead and drive all aspects of Brand Marketing –strategy development, short and long range planning, innovation buildout, PR strategy, global pricing analysis, SKU rationalization studies, creation of all support elements, etc.

Lead and drive all aspects of Digital Marketing – Building brand awareness and relevancy, boosting digital presence and social currency, social media programming, KOL/influencer management, agency oversight, content and asset creation, etc.

Leverage competitive analysis, internal sales data, category and consumer insights to inform decision making and strategy direction.

Partner with cross functional teams and across the broader organization with Marketing acting as the hub

Creative to deliver breakthrough assets and materials to amplify Marketing messaging.

Product Development to identify key trends in building innovation calendars, product ideation, product positioning and communication of benefits.

Partner with Regions/Sales to develop regionally relevant and commercially effective programs, while maximizing opportunities in key markets, with a focus on North America

E-commerce to create synergy, momentum, and ensure consistency of brand messaging.

Finance to ensure proper validation on all product initiatives, maintain cogs/margin targets and manage budgets.

Operations to ensure speed to market and timely delivery of programs.

Qualifications:

Bachelor’s degree.

10+ years of relevant experience with demonstrated direct-to-consumer and digital expertise beyond traditional Beauty Product Marketing.

Some level of luxury beauty industry background preferred.

Beauty /Cosmetics experienced preferred; Open to prior experience in a CPG company with heavy digital exposure, or D2C organization.

Commercially-minded with ability to balance building brand equity and generating sales.

Entrepreneurial spirit with ability to self-motivate and inspire others.

Strong leadership ability with executive mentality and professional maturity.

Can do and hands on approach

Ability to thrive in an evolving, fast-paced environment.

Strategic and analytical thinker who also possess high level of taste and creativity.

Excellent communicator

Competitive salary including bonus & equity

Phaxis

We are WSP – Join us and make your career future ready!

In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world.

When considering a career move it’s vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2023 and beyond…

Find out more about our business by clicking on the following link and discover what awaits you at WSP: https://www.wsp.com

The Category Manger for – Directs will be responsible for leading the sourcing strategies for some of our largest spend areas in WSP working with our Executive Team and also working on synergy projects for two recent acquisitions undertaken by the business.

This role sits within a broader Procurement Category Management Function aiming to add quality and value, contribute to operating margin and reduce the overall cost base within the business. Stakeholders will span all levels of staff within the WSP business and will extend to external suppliers.

The role reports directly into Head of Category – Directs.

Your new role, what’s involved?

• Representing the Category Management team within and outside the business.
• Representing procurement and delivering synergy savings as part of the wider Integration team bringing on the two new businesses.
• Responsible for development of pipeline of activity for the categories and delivering against plan.
• Overseeing the design and delivery of Category Strategies.
• Providing knowledge-based challenge and input into proposed strategies, drawing on knowledge of markets, suppliers and industries concerned
• Stakeholder engagement to ensure procurement are involved in a strategic capacity with all significant procurement activity from the very beginning.
• Ensuring that suppliers used are safe and sustainable
• Provision of timely and accurate forecast reports showing expected savings versus budget
• Utilisation of appropriate Supplier Relationship Management to ensure suppliers perform in line with their SLA’s, drive continuous improvement and for more strategic suppliers ensure that innovation and growth options are also pursue.
• Leading and executing strategic Category Management plans following WSP’s 5 stage methodology:
• Data Gathering & Analysis – you will develop a clear understanding of internal business requirements and spend data
• Agreeing the Strategy – you will collate and then use analyse this data through recognised models to generate strategic sourcing options
• Sourcing & Negotiation – you will execute the agreed strategy, leading on all tenders, direct negotiations, e-auctions etc as required
• Implementation & Transition – you will lead the business through the changes required to exit the previous arrangements and into the new arrangements
• Managing the Relationship – you will ensure appropriate arrangements are in place to ensure that the supplier relationships are managed appropriately
• Reporting delivery of annualised Savings to Budget, ensuring clear and auditable benefits tracking
• Contract and performance management of strategic and critical suppliers.

We’d love to hear from you if you have:

• Strong leadership and motivational ability and the ability to be curious.
• Demonstrable savings delivery using a Category Management process
• Cross functional project management, able to deliver within a matrix environment
• Proven track record of delivering change programmes
• Negotiation and influencing skills
• Problem solving and decision making
• Extensive experience reviewing contracts
• Demonstrated experience of cost reduction activity
• Experience across a diverse number of categories and sectors
• Gravitas to engage with and influence senior personnel
• Shown that you can work with key stakeholders across the business, at different levels of seniority
• The ability to suggest innovative and creative solutions to problems or perceived issues arising.
• The ability to identify and deliver optimised opportunities.
• The capability to drive insight through analysis of key management information
• The strength of character to overcome challenges and deliver the best commercial solution

What’s in it for you?

• Work-life balance?

WSP recognises that work is only one part of your life and making time for other things is important – whether that’s for your families, friends, or yourself.

Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK.

• Inclusivity & Diversity?

We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP.

Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP’s Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential.

• Health & Wellbeing?

We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.

Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation.

• Flex your time?

For improved work life balance, WSP offers the “WSP Hour” which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you.

• Your development?

We appreciate that development and training is important to you and that’s why we have a supportive environment that invests in your development, whether that’s chartership, training or mentoring.

Apply now and be the future of WSP!

#WeAreWSP

Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.

Please note WSP reserves the right to close the vacancy before the advertised closing date.

WSP in the UK

Our client is hiring a Senior Client Success Manager to join a rapidly growing Client Relationship Management group. Successful candidates will be a client-focused professional who is passionate about providing a world class service experience. The Senior Client Success Manager will develop and drive the account strategy for some of the world’s best brands. You will manage a portfolio of key clients, ensuring they consistently exceed revenue and profit targets, whilst also ensuring that the company are delivering and meeting clients expectations.

Responsibilities

• Manage and drive a growth-focused account strategy for your book of business in partnership with sales, marketing, product and other internal stakeholders.
• Cultivate trusting client relationships at all levels as a Business Partner and Subject Matter Expert, demonstrating the companys value through enrollment of all relevant solutions and programs and minimizing churn.
• Engage in productive communication through business reviews with clients and internal stakeholders
• Monitor and analyze client performance including forecasts, trends and KPIs, communicating the relevant impact to internal stakeholders.
• Develop the roadmap of strategic initiatives in the areas of growth, innovation, service, profitability, and cost optimization.
• Proactively partner with relevant internal functional owners to ensure overall performance to client contract, SLA’s, and business goals.
• Play key role in contract renewal process
• Represent the voice of the client and ensure that client issues and escalations are dealt with in a timely and efficient manner
• Identify and lead internal projects to promote best practices across the Customer Success Organization
• Coach and mentor junior members of the team

Qualifications

• 7-10 years of relevant business or professional experience.
• Demonstrated account management discipline, process development, issue resolution, data analysis and driving growth preferred
• Excellent relationship building and influencing skills, with internal and external stakeholders
• Deep ecommerce knowledge across:
• Demand generation & management
• Reporting & Analysis
• Technology platform
• Logistics
• In-depth knowledge of the B2C eCommerce industry within an on-line retail or brand environment preferred.
• Knowledge of ecommerce user experience best practices, data and analytics, and ecommerce operations.
• Strong business acumen and commercial skills, with demonstrated client contract management success (development and negotiation).
• Experience leading strategic planning workshops with Clients to determine future road-map schedules for a breadth of client solutions.
• Excellent written and oral communication skills
• Strong reporting and analysis skills to drive actionable insights and growth recommendations
• Demonstrated ability to thrive in a fast-paced environment and act with a sense of urgency in client issue resolution
• Undergraduate degree in applicable field and/or relevant work experience

Professional Search Network