General Staff Jobs

Utilizing initiative and independent judgment, the Assistant General Manager assists the General Manager in planning, directing and managing the day-to-day operations of the
Greater Richmond Convention Center, including sales & marketing, finance, event services, operations, human resources, public safety, production, union related issues, and facility maintenance. Supervision is exercised over professional staff, who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs. Unusual problems and major changes in programs or policy are discussed with the General Manager.

This role will pay a salary of $125,000 to $145,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

JOB DUTIES (including, but not limited to):

• Assist the General Manager in planning, directing and managing the day-to-day operations of the venue.
• Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue/expense projections.
• Review, develop and implement programs, policies and procedures for staff and the venue.
• Work with the departmental directors in the day to day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
• Writes or directs the preparation of comprehensive management reports including, but not limited to, the Annual budget, the Operations Manual, the Annual Management Plan, the Sales & Marketing Plan, the Emergency Preparedness Manual and the Preventative Maintenance Plan.
• Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Address and recommend actions on personnel matters.
• Through the work of subordinates, ensure that the venue is clean and well maintained at all times. Ensure that set-ups, labor, equipment and other services being provided to event organizers meets or exceeds high standards for customer service.
• Be actively engaged involvement in the venue’s customer service & training programs to provide the best possible experience for event organizers, guests and patrons.
• Be actively engaged for all emergency management support functions including coordination of services and asset utilization as well as on site assistance and oversight. Ensure that safety is a top priority and that all staff and subcontractors make safety a primary focus of their daily activities.
• Participate in and lead various interdepartmental project groups, special projects, committees and task forces. Prepares contracts and monitors contractual services.
• Establish and maintain effective working relationships with staff, facility stakeholders, and facility users.
• Represent the General Manager and the venue as needed at various meetings.
• Recruit, select, lead, motivate and evaluate director level staff; provide or coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures.
• Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage, telecommunications, audio visual, etc. . .)
• Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Perform other duties as required.

SPECIAL KNOWLEDGE & ABILITIES:

Knowledge Of:

• Operational characteristics, services and activities of public assembly venues
• Other public assembly venue related operations including drayage, decorators, maintenance, trades, audio-visual, electrical, equipment, food & beverage, etc.
• Event presentation and event production needs
• EEOC, FLSA, OSHA, FMLA and ADA policies
• Fire and public safety regulations; other relevant federal, state, and local regulations with respect to the operation of a public assemble venue
• Terminology used in entertainment and convention settings
• Proficient use of Microsoft office applications and word processing, spreadsheets, database, presentation, and other relevant software

Ability To:

• Work effectively and direct staff in a service-oriented and customer service friendly environment subject to frequently changing priorities
• Work with multiple unique and diverse groups and sometimes under sensitive circumstances
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment
• Anticipate and analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
• To perform a broad range of supervisory responsibilities over others; plan, direct, and evaluate the work of subordinates; manage multiple projects simultaneously; work under high pressure in meeting urgent deadlines
• Communicate and express thoughts and ideas clearly and concisely in the English language, both orally and in writing. Ability to work with unique and diverse groups and sensitive circumstances.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days

PREFERRED QUALIFICATIONS:

      Experience:

• Five (5) years of increasingly responsible experience in the operation of a convention center, hotel, conference center or another public assembly facility with meeting and exhibit space.
• Two (2) years of high-level supervisory and administrative experience.
• Demonstrative knowledge of the principles and practices used in the successful management of entertainment, meeting or exhibition facilities.

Education / Training:

• Bachelor’s degree from a four-year accredited college or university with major course work in public assembly facility management, hospitality management, business or public administration or a related field.
• Graduate of the International Association of Venue Management (IAVM) Venue Management School.

Licenses or Certificates:

• Possession of, or ability to obtain a Virginia driver’s license or identification card
• Possession of, or ability to obtain a Cardiopulmonary Resuscitation (CPR) certificate paid for by the Employer
• CMP, CVE, CVP or other industry recognized designations
• Completion of a Certified Crowd Manager Training course or the ability to complete a course paid for by the Employer within 60 days of employment

Oak View Group

Skills Required

❏ 2+ Years of Restaurant/Hospitality Experience

❏ Proficient in Managing of Cost of Goods Sold + Labor

❏ Ability to Lead a Team to Create a Memorable Guest Experience

❏ True Leadership Capabilities

JOB DESCRIPTION:

The Operations Manager is tasked with leading a team and managing multiple areas in a fast-paced work environment. In addition, the Operations Manager is responsible for making decisions in a timely manner, understanding and achieving financial goals, and leading their team to work in a collaborative effort to exceed guest expectations.

WHAT MAKES A GREAT OPERATIONS MANAGER?

• 21+ years of age
• Experience and understanding of managing cost of goods sold and labor management
• The ability to oversee all aspects of the business – from the smallest details to the big picture
• Experience maintaining an exceptional guest focused environment

WHAT WILL YOU BE DOING ON A DAILY BASIS?

• Developing and leading a team of 30-40 hourly team members to exceed guest’s expectations
• Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service focused team members in areas of recruiting, hiring, coaching, training and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results
• Embracing teamwork while leading others to do the same

PERKS AND BENEFITS

Main Event Team Members are expected to give their best on the job – so we do our part in making sure we give you what you need to stay motivated, valued and embrace living your best life!

• Awesome culture that’s inclusive, rewarding and FUN!
• 50% off food, beverages, activities and unlimited game play!
• Tuition Reimbursement Program (yes please!)
• We help others grow! (internal promote culture)
• Be part of a New Center Opening Team!
• Our rewards and recognition program rock!
• Benefits, 401K Program, and paid time off
• Our Family Fund helps our Team Members financially in their time of need
• Paid Parental Leave

Main Event Entertainment is an Equal Opportunity Employer

Main Event

Skills Required

❏ 2+ Years of Restaurant/Hospitality Experience

❏ Proficient in Managing of Cost of Goods Sold + Labor

❏ Ability to Lead a Team to Create a Memorable Guest Experience

❏ True Leadership Capabilities

JOB DESCRIPTION:

The Operations Manager is tasked with leading a team and managing multiple areas in a fast-paced work environment. In addition, the Operations Manager is responsible for making decisions in a timely manner, understanding and achieving financial goals, and leading their team to work in a collaborative effort to exceed guest expectations.

WHAT MAKES A GREAT OPERATIONS MANAGER?

• 21+ years of age
• Experience and understanding of managing cost of goods sold and labor management
• The ability to oversee all aspects of the business – from the smallest details to the big picture
• Experience maintaining an exceptional guest focused environment

WHAT WILL YOU BE DOING ON A DAILY BASIS?

• Developing and leading a team of 30-40 hourly team members to exceed guest’s expectations
• Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management
• Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
• Interacting with guest service focused team members in areas of recruiting, hiring, coaching, training and contentious professional development
• Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results
• Embracing teamwork while leading others to do the same

PERKS AND BENEFITS

Main Event Team Members are expected to give their best on the job – so we do our part in making sure we give you what you need to stay motivated, valued and embrace living your best life!

• Awesome culture that’s inclusive, rewarding and FUN!
• 50% off food, beverages, activities and unlimited game play!
• Tuition Reimbursement Program (yes please!)
• We help others grow! (internal promote culture)
• Be part of a New Center Opening Team!
• Our rewards and recognition program rock!
• Benefits, 401K Program, and paid time off
• Our Family Fund helps our Team Members financially in their time of need
• Paid Parental Leave

Main Event Entertainment is an Equal Opportunity Employer

Main Event

Lux Machina is currently seeking a Director of Technology who will be responsible for shepherding the design, build, logistics, and execution of systems in support of our productions & virtual production teams. You would be expected to be a creative problem solver that can collaborate with teams as a whole, to come up with inventive solutions to the problems at hand and foresee issues that may arise in the future. As the Director of Technology, you will be leading technology decisions, orchestrating technical solutions, while helping mentor and support production teams with your experience and approach. Annual compensation from $165,000 to $180,000.

We seek a collaborative, clever thinker with the following skills:

• Capable of managing multiple projects.
• Design systems with performance, scalability and user experience in mind.
• Team player with excellent communication skills with both technical and non-technical people.
• Ability to interface with procurement and operations teams to support inventory management and logistics.
• Ability to interface with IT in maintaining critical infrastructure and communication in support of production systems.
• Ability to identify and solve production problems effectively
• Provide effective communication with clientele in technical matters at various stages of production.
• Ability to interface with sales to support bidding and design of systems.
• Ability to support business development to support clear communication to clients on technical needs and solutions.
• Delight in a fast paced, constantly evolving workplace, designing cutting edge tools in a new rapidly growing field.
• Define and design forward looking solutions for multiple aspects of the studio.
• Willingness to travel periodically to support business operations.

Qualifications:

• 10+ years of experience within the entertainment industry in a technical capacity.
• Proficiency in the design and orchestration of many scales of production systems from small to very large.
• Understanding of technical requirements to support real-time rendering systems such as, but not limited to, Unreal Engine, Disguise, Pixera.
• Ability to establish and maintain vendor relationships.
• Proficiency in interfacing to rental inventory management systems
• Exceptional troubleshooting skills and ability to work through technical problems under pressure.
• Ability to maintain a good work ethic and stable
• Proficiency with Networking technology and protocols
• Familiarity with the interconnected relationship of software and hardware in large-scale systems
• Familiarity with 2D, 2.5D, and 3D production workflows.
• Familiarity with AR, XR, and VR workflows.
• Familiarity with digital and networked video standards and systems.
• Ability to work under deadline pressure to solve production-critical problems when needed.
• Proficiency in testing and validating complex integrated hardware/software systems.

Lux Machina Consulting

Lux Machina is currently seeking a Director of Technology who will be responsible for shepherding the design, build, logistics, and execution of systems in support of our productions & virtual production teams. You would be expected to be a creative problem solver that can collaborate with teams as a whole, to come up with inventive solutions to the problems at hand and foresee issues that may arise in the future. As the Director of Technology, you will be leading technology decisions, orchestrating technical solutions, while helping mentor and support production teams with your experience and approach.

We seek a collaborative, clever thinker with the following skills:

• Capable of managing multiple projects.
• Design systems with performance, scalability and user experience in mind.
• Team player with excellent communication skills with both technical and non-technical people.
• Ability to interface with procurement and operations teams to support inventory management and logistics.
• Ability to interface with IT in maintaining critical infrastructure and communication in support of production systems.
• Ability to identify and solve production problems effectively
• Provide effective communication with clientele in technical matters at various stages of production.
• Ability to interface with sales to support bidding and design of systems.
• Ability to support business development to support clear communication to clients on technical needs and solutions.
• Delight in a fast paced, constantly evolving workplace, designing cutting edge tools in a new rapidly growing field.
• Define and design forward looking solutions for multiple aspects of the studio.
• Willingness to travel periodically to support business operations.

Qualifications

• 10+ years of experience within the entertainment industry in a technical capacity.
• Proficiency in the design and orchestration of many scales of production systems from small to very large.
• Understanding of technical requirements to support real-time rendering systems such as, but not limited to, Unreal Engine, Disguise, Pixera.
• Ability to establish and maintain vendor relationships.
• Proficiency in interfacing to rental inventory management systems
• Exceptional troubleshooting skills and ability to work through technical problems under pressure.
• Ability to maintain a good work ethic and stable
• Proficiency with Networking technology and protocols
• Familiarity with the interconnected relationship of software and hardware in large-scale systems
• Familiarity with 2D, 2.5D, and 3D production workflows.
• Familiarity with AR, XR, and VR workflows.
• Familiarity with digital and networked video standards and systems.
• Ability to work under deadline pressure to solve production-critical problems when needed.
• Proficiency in testing and validating complex integrated hardware/software systems.

NEP Group, Inc.

About this role:

Boston Scientific’s Associate Territory Manager (ATM) is a developmental role to prepare candidates to become a Territory Manager within the Endoscopy Division. The ATM will be assigned by region to a specific territory, primarily 1-2 Territory Managers, in which there is significant potential to convert and grow the business. ATM’s will be held accountable to delivering exceptional service through team driven directives, revenue impact, clinical education needs, and execution of new business opportunities that reflect the company’s strategy and priorities. The role works collaboratively across 1-2 Territory Managers to provide support and drive sales revenue at identified accounts as directed by the Region Sales Manager. Each ATM will report directly to a Development Manager. Additionally, Associate Territory Managers may be required to work outside primary assignments as required by business conditions. This position does not guarantee a future territory assignment.

Your responsibilities will include:

• Build strong customer relationships through routine visits, product demonstrations, educational programs, product in-services, procedural observation, and problem resolution. Relationships will be established with Physicians, Nurses, Technicians, Materials Management, Hospital Administration, and Infection Control.
• Procedural support in an intense OR/Endoscopy unit environment daily.
• Works seamlessly with Territory Manager(s) allowing them increased selling time
• Takes on revenue generating projects and goals to support account ownership
• Work closely with Territory Managers and Region Sales Managers to evaluate business conditions and sales trends.
• Develop quarterly/annual business plans to achieve revenue targets.
• Assist in professional education activities sponsored by BSC, both on-site and field training workshops.
• Provide timely updates to Regional Manager on ongoing business activities, competitive conditions, industry trends, etc.
• Manage expense budget and promotional budget within guideline.
• Maintain accurate records of sales expenses, customer files and field sales reports required.
• Submit any required administrative paperwork in a timely manner.
• Conduct all sales activities according to Travel & Entertainment (T&E) guidelines, Advamed Policies, and Integrity Policies.
• Occasional weekend and evening trade show and/or meeting participation, committed travel 30-40%

Minimum Qualifications

• 2-5 years relevant business experience
• BA/BS in business discipline or equivalent experience required
• Document sales success
• Self-starter, team player, proven leadership qualities
• Possess the ability to determine and set direction
• Able to build and maintain strong customer relationships
• Must be energetic, enthusiastic, determined and goal oriented
• Excels in fast-paced, competitive environment

Boston Scientific

We Want You

A new world and a new journey await you. It is a world different from any other Blizzard has created.

If you’re a passionate game developer, and, well, a good human being, then we’d love to talk to you. We have a new AAA survival game in the works, set in a new IP for PC/Console. It’s going to be amazing, and we’d love to bring you along for the ride. Together, we’ll build something big, bold, and beautiful.

We are seeking an Associate Technical Director who will help direct and define our project’s server technology, operational infrastructure, game object replication capabilities, and Battle.net platform integration. By directly managing multiple teams of engineers and collaborating with directors and leads across the project, you will help define, schedule, and prioritize clear and achievable goals for the engineering teams under the Platform & Metagame engineering organization.

We believe our team is good. Really good. Granted, we’re obviously biased. But we also believe there are lots of developers out there who can make us even better. You could be one of those people. If you’re looking for a team where inclusion, thoughtfulness, empathy, professionalism, and collaboration are all seen as critically important, we believe our team could be a phenomenal fit for you. Join us and help craft our future!

Location fixed

This role is anticipated to be a hybrid work position, with some work on-site and some work-from-home. The potential home studio for this role is Irvine, CA.

We need help with

• Provide technical mentorship and guidance for engineers on the Metagame and Platform engineering teams, in conjunction with the Technical Director.
• Guide and grow the team of engineering leads into successful people managers.
• Work with the Technical Director to define and execute strategic goals and milestones, establish best practices and procedures, and evangelize the core development values of the engineering team.
• Work with production staff, directors, and other leads to establish engineering tasks and manage schedule requirements.
• Review and approve completed engineering tasks in collaboration with the Technical Director, the production staff, and other leads.
• Collaborate with the Technical Director and leads to ensure that technology interests and policies are properly represented and maintained through the course of development and that future technology is being developed on schedule.
• Perform research to acquire new knowledge necessary to perform assigned tasks and maintain the technological evolution of the project.
• Maintain familiarity with Blizzard Entertainment’s current game designs as well as with emerging technologies across the game industry in multiple genres.

Minimum Requirements

• 10+ years of professional experience authoring code for game software.
• 2+ years leading impactful engineering teams.
• Experience shipping multiple AAA games, with at least one as a senior engineer or higher on a large team
• Strong, proven C++ skills and shipped at least one professional game primarily authored in C++.
• Significant leadership experience managing engineers.
• Hands-on expertise in one or more of the following areas: Server development, UDP-based game object replication, DevOps, and Online Services integration.
• Experience with performance analysis and code optimization.
• Outstanding verbal and written communication skills.
• Ability to communicate effectively with artists, designers, and other engineers.
• Proven aptitude for technical design.

Extra awesome points for

• Experience supporting a live service game.
• Experience in the design and implementation of game systems, multi-threading, and database management.

We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

We are committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are a disabled individual requiring an accommodation to apply for an open position, please email your request to [email protected]. General employment questions cannot be accepted or processed here. Thank you for your interest.

Our World

At Blizzard Entertainment, we pour our hearts and souls into everything we create. Best known for iconic video game universes including Warcraft, Overwatch, Diablo, and StarCraft, we’ve been creating genre-defining games for millions of players around the world for more than 30 years. We’re on a quest: bring our dreams to life and craft the most epic entertainment experiences…ever. Hard work, iteration and polish go into the Blizzard “secret recipe,” but the most important ingredients come from talented people who share our vision. If that sounds like you, join us.

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status, among other characteristics.

Rewards

We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ – we’ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including:

• Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance;
• 401(k) with Company match, tuition reimbursement, charitable donation matching;
• Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave;
• Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
• If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.

Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company. You can learn more by visiting https://www.benefitsforeveryworld.com/.

In the U.S., the standard base pay range for this role is $155,500.00 – $287,876.00 Annual. This base pay range is for the U.S. and is not applicable to locations outside of the U.S. Actual amounts will vary depending on experience, performance and location. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed.

Activision Blizzard

Amplified Marketing is a boutique, award winning experiential agency that builds brand experiences through lifestyle, entertainment, fashion, beauty, sports and hospitality programs. We are currently seeking a Director, Experiential to join the growing team.

The ideal candidate must have extensive technical experience, project management, and vendor management experience; as well as strong time management and organizational skills to ensure that events / programs are executed to agency standard, to budget and comply with state and national regulations.

Responsibilities:

• Oversee the design, production and execution of multiple events simultaneously from start to finish
• Responsible for managing the vendor roster, serving as lead point person from start-to-finish; includes development of fabrication briefs, estimate review, shop drawing review, etc.
• Responsible for project management from start to finish including operations, logistics, budgets and management of vendors
• Lead the technical aspect of event builds; review shop drawing, provide guidance on material choice and functionality of event builds for projected usage
• Lead the safety integration of event builds; review egress, and other state and national regulations to ensure event set complies
• Provide production insight to junior team members to meet client goals and objectives, while continuing to grow and develop junior team members
• Prepare internal and external event activation documents for clients and agency team implementation i.e. activation plan / event manual, production overview including schedule of events, safety implementation plans, etc.
• Lead decision-making and problem-solving implementation during planning process and onsite

Qualifications:

• Bachelor’s degree required, plus 8+ years of experience in production of live events, mobile tours and fabrication of custom event elements
• Strong time management and organizational skills
• Strong interpersonal, communication and presentation skills
• Ability to manage and provide clear direction of in-house agency team and outside vendors
• Demonstrated ability to deal with ambiguous situations and conditions, and an ongoing need to identify, assess, and solve problems quickly and frequently
• High level of professionalism, enthusiasm, ingenuity, self-motivation, resourcefulness and drive for results in a fast-paced space
• Familiarity with alcohol beverage concepts, practices and procedures
• Required to employ an alternative work schedule, including weekends and evenings if needed during event activations
• Skilled in the use of MS Word, Excel and PowerPoint

Up to 40% travel required for onsite event management. Subject to change based off of new business and event schedule.

The Amplified Marketing team is a hybrid in-office / remote team and requires team members are in-office 3-days per week.

Compensation package includes competitive base, annual bonus eligibility, healthcare contribution and cell phone stipend.

Amplified Marketing is an equal opportunity employer and prohibits discrimination and harassment of any kind. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Amplified Marketing

Job Description: General Manager

The Company

BEAT THE BOMB is the next generation of immersive group entertainment where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World’s Largest Paint Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta and Washington D.C. We’ve hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

The DC Location

Located in DC’s hippest new neighborhood, Ivy City, DC, this marks our third location in the nation, and opened in February 2023. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms; 7 immersive arcade lounges (‘Game Bays’); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. The Bomb DC has already emerged as one of the highest rated experiences in DC with over 2,500 5-star reviews on Google and has welcomed nearly 50,000 customers in less than 6 months.

Essential Duties & Responsibilities:

The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!

Customer Service, Operations & Marketing:

• Maintain exceptional guest-centered culture which exceeds customer expectations
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
• Maintain appearance and safety of the facility
• Manage and maintain inventory and ordering of supplies in a timely manner
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
• The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
• Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
• Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, flyering, supporting local PR & advertising efforts
• Support group sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
• Manage customer service specific to the location

Leading the Team:

• Live and breathe the Core Values of BEAT THE BOMB:
• Bring Positivity
• Take Responsibility
• Build the Future
• Create the Fun
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
• Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
• Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
• Responsible for the creation, management, and coordination of staff schedules
• Responsible for running unit payroll
• Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal General Manager:

• You own all facets of your business, you are entrepreneurial-minded and a creative thinker
• F&B Experience – you have led facilities that have a food and beverage component (including alcohol)
• You like to get out in the community, make connections and build relationships
• You like to get your “hands dirty” (we’re a paint-blast facility after all!)
• Proven people leadership with success in building positive service cultures and high team engagement
• Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
• High level of interpersonal savvy
• Ability to resolve conflict among customers and/or staff in a professional manner
• Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
• Approachability, trustworthiness, honesty, and a high level of integrity is required
• Ability to control a room/large groups – including children and their parents : )
• Strong commercial and operational expertise
• Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions

Qualifications:

• Minimum 10 years experience (management experience required)
• Management of a facility that includes an F&B component
• Knows the importance of driving exemplary reviews
• Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
• Multi-unit management experience is desired but not required
• Significant knowledge of and relationships in the local market
• Experience as a leader of new unit/location preferred, including Grand Opening
• Experience in sales/customer service required
• Experience building and leading a team
• Experience in Microsoft Office products required
• Experience with GSuite products preferred
• Bachelor’s Degree
• References upon request

What We Offer:

• Competitive salary with annual bonus opportunities
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start-up team
• Friends & Family ticket discounts!
• Attractive PTO plan
• Medical, dental, and vision insurance
• Commuter Benefits

BEAT THE BOMB

Our client is a national, privately held investment and development firm based in Kentucky. CLIENT has a 60-year history of developing world class hotels, offices, residential and mixed-use developments in 22+ states across the US. The company has $1B assets under management, has built over 25M square feet, and generously invested in communities with $2.4M in corporate and foundation giving in 2022.

Current projects include a mixed-use development offering spectacular views and Cincinnati. The project includes a music venue, hotels, office buildings, multi-family, retail and residential condominiums. Other projects include a 650 acre mixed use development along with multiple projects in Denver Colorado. The position is multifaceted and involves engagement and responsibility for a variety of project details throughout the lifecycle of projects making this a unique opportunity to gain a wide variety of experience. A summary of some of the areas of responsibility is listed below and may vary depending on the current project.

Responsibilities:

• Assist with or assume responsibility for the overall design and planning of buildings, landscaping, and other physical aspects of the project.
• Develop timeline and cost schedules for required due diligence items and the overall project.
• Update in a timely manner construction and development budgets and project proformas.
• Develop financial proforma models and work on various market and input assumptions.
• Assist with executing the development and construction of projects in various stages.
• Coordination & selection of interior and exterior finishes and all other activities and functions that are customarily incorporated into the development of projects.
• Secure required entitlements, zone changes, variances and other approvals necessary to permit the intended development.
• Secure all necessary permits and/or approvals in accordance with the project schedule. Complete market research to help determine project feasibility.
• Travel to project sites as necessary to execute duties and responsibilities herein.

Mixed Use Development: Specific to the project, responsibility for the orderly and effective design of the various components of the project, including the planning for the river frontage, recreational and entertainment events, public areas, hardscape, landscape, exterior décor, material selections, and other components unique to the project. Work with the architect to create project design standards, signage guidelines, and other standards to ensure a uniform, cohesive project design. Secure project vendors, negotiate best pricing and contracts, set schedules in concert with the master project plans, and value engineer in a collective way throughout the process with an eye to saving on each element that is within our control to manage and direct.

Requirements

MUST have some ground up experience with MF/Hotel

• 8-10+ years experience in commercial development/construction.
• Bachelor’s degree in real estate, construction management, or financial preferred.
• Proficiency in Excel.
• Excellent communication skills.
• Logical mindset
• Strong leadership and a sense of urgency.
• Self-starter
• Professional and proactive work ethic.

Athena Recruiting