General Staff Jobs

This position works with the Children’s Ministry Pastor for personal and ministry-wide administrative support. This support ranges from clerical to project management to team leadership/coordination. This position is a ministry partner with those they support and is an integral ministry team member.

Responsibilities

• Prepares Ministry Platform Calendar requests, Event Authorizations, Purchase Orders, etc.
• Assists Children’s Pastor in follow-up contact duties from weekend services, Promiseland Orientation, and other activities; arranges meetings and appointments as required.
• Maintains People Care records, including but not limited to service/ministry leaders and teams, class rosters, and attendance; works with database administrator to run reports as required.
• Supports Children’s Pastor as needed in coordinating Children’s Ministry events (Camp His Way, Forward Motion, New Believer’s class, Promiseland Training, Mission trips, Background checks, VBS Registration – set-up and input of registrants).
• Helps monitor/track budget(s) in a manner reflecting good stewardship.
• Tracks and communicates weekly attendance.
• Manages background checks and volunteer application process.
• Produces, communicates, and distributes weekly/monthly attendance tracking data.
• Maintains office administrative volunteer pool.
• Manages Parent Cue communication and supports other internal and external communication activities (PLink, Social Media, Fliers, etc.).

Qualifications

• Fluent in English and Spanish, preferred.
• Strong written and verbal communication.
• Great attention to detail and proven ability to manage multiple tasks.
• A high level of emotional and social intelligence with the ability to maintain good working relationships.
• Experience using Microsoft office products (i.e., Word, Excel, Outlook, Teams, etc.).

Christ Fellowship McKinney

Summary

The Customer Experience Manager (CEM) is chiefly responsible for the tactical leadership of a customer contact center team. This CEM is responsible for ensuring high levels of quality service including the achievement of all assigned sales and service level goals. The CEM must resolve complex and escalated issues that arise from customer service, sales representatives, and executive staff. The CEM will be responsible for the performance and development of a team of Customer Service Representatives (CSR) and other direct reports. The CEM leads by encouraging direct reports to achieve goals, equips through coaching and training, and empowers direct reports to think outside the box to do what is necessary to provide a world-class customer experience. The CEM should be highly analytical and have an advanced knowledge of data gathering, analysis, and reporting. This candidate must be comfortable in a high growth and high-change environment.

Essential Functions and Responsibilities

· Ensuring resolution of customers’ long standing or complex problems

· Leading and motivating team to meet goals and provide a world-class customer experience

· Maintaining and evaluating performance, production, attendance, reviews and appraisals of staff

· Keeping abreast of developments and advancements in customer experience field by reading pertinent journals, attending meetings and courses

· Providing operational reports, scorecards, and dashboards

· Participating in or leading operational reviews

· Accomplishing all tasks assigned or requested

Qualifications

· Bachelor’s degree in Consumer studies, Business studies or Management studies related field

· Minimum 5+ years in customer service management-related activities in multi-channel contact center environment

· Proven results in operational and customer satisfaction excellence

· Experience with workforce management

· Exceptional motivational, listening and problem solving skills

· Experience with process improvement (such as Lean or Six Sigma) and project management preferred

· Proficiency with contact center technologies such as telephone, chat, knowledge base, CRM, database, and MS Office with advanced knowledge of MS Excel

· Excellent administrative proficiency and customer relations skills

· Ability to prioritize and complete tasks efficiently

· Experience working with high-profile clients and aggressive deadlines

· Exceptional verbal and written communication skills

Work Environment and Physical Demands

The Customer Experience Manager role operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear. This position requires the ability to occasionally lift and/or exert force, up to 10 pounds. The noise level in the work environment is generally quiet to moderate. The visual acuity requirements include close vision

While performing the duties of this job, the employee is not exposed to weather conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/ Work Schedule

This is a full-time position; typical days and hours of work are Monday through Friday, 8:00am to 5:00pm. Occasional overtime may be required outside of typical days and hours of work, including Saturday and Sunday.

Travel requirements do not exist for this position.

There are no supervisory responsibilities associated with this role.

Equal Employment Opportunity

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status

Visual Comfort & Co.

SUMMARY:

MN8 Energy is one of the largest independent solar energy and energy storage owner-operators in the U.S., serving enterprise customers with clean energy and complementary solutions, such as battery storage and EV Charging, to enable an electrified, decarbonized world. Originally founded inside of Goldman Sachs in 2017, our fleet has grown to nearly 3-gigawatts of solar, including 850 projects across 27 states, and over 270 megawatts of battery storage projects, with each project tailored to achieve the bold decarbonization targets and goals of our more than 200 blue-chip customers. MN8 is headquartered in New York with offices in Boca Raton, Florida and Madrid.

ABOUT THE POSITION:

The Support Services Manager is responsible for leading a team of employees within the Support Services which provides logistics support for the field operations. This logistical support includes but is not limited to managing O&M warehouses, shipping and receiving, purchasing, fleet vehicle, and tooling. The Support Services Manager is responsible for ensuring that all logistical support is properly documented in the CMMS software.

As the Support Services Manager, you will:

• Demonstrate integrity, initiative, work ethic, and a continuous focus on safety and quality of work.
• Supervise and train direct reports within the Support Services team.
• Ensure that O&M logistics which includes purchasing, shipping, and warehousing of parts and tools function in a manner that enables efficient field operations.
• Continuously track and evaluate vendor performance, ensuring critical part availability, on-time delivery, and price competitiveness.
• Continuously track and evaluate warehouse inventory, ensuring warehouse accuracy, condition, and levels meet MN8 standards.
• Continuously process and track OEM replacement part RMAs to ensure warranty replacement parts arrive in a timely manner.
• Continuously track and evaluate tooling inventory, ensuring inventory accuracy, tool condition, and calibrated tools are certified.
• Ensure that O&M fleet vehicles are maintained and operated in a manner that results in the highest possible uptime while ensuring that vehicle conditions meet or exceed MN8 standards.
• Evaluate field operations needs to ensure that year ahead, fleet vehicle factory orders meet operational needs.
• Ensure all purchasing, warehousing, inventory, tooling, and fleet vehicles are properly documented and tracked in the CMMS software.
• Develop and maintain KPI reports utilizing the CMMS data, which demonstrates department performance.
• Such other duties and responsibilities as may be determined by the supervisor.

Our ideal candidate will have:

• Bachelor’s degree or equivalent industry experience.
• Proven experience as a business manager or relevant role.
• Ability to communicate in English both orally and in writing.
• Excellent organizational and leadership skills.
• Outstanding communication and interpersonal abilities.
• Thorough understanding of diverse business processes and strategy development.
• Excellent knowledge of MS Excel, Word and CMMS systems.
• Knowledge of human resource management principles and procedures.
• Knowledge of basic economic and accounting principles and practices.
• Knowledge of office administrative procedures.

Physical Requirements:

• Ability to stand for long periods of time.
• Ability to walk distances up to 5 miles in a day.
• Ability to receive detailed information through oral communication, and to make the discriminations of sound.
• Required to have visual acuity which includes depth perception.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.

Other Requirements:

• May be required to travel.
• Required to work in office conditions.
• Required to be in the assigned office more than 75% of the time.
• Work in a fast-changing environment that may require quick decisions with limited processes and procedures.

MN8 Energy is an Equal Opportunity Employer and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

MN8 Energy

Job description

Behavioral Services Coordinator

Function as the operational and behavior management leader for one of Manville School’s four units, working as part of a leadership trio with an Educational Supervisor and a Clinical Coordinator. Work as part of school-wide leadership and management team. Assist in the development and implementation of systems of behavior management designed to strengthen students’ skills in (non-violent) adaptive problem solving. Supervise and deploy staff to ensure successful functioning of school environment. Provide, model and /or direct effective crisis management. Provide group and individual supervision for milieu counselors and classroom teams. Exhibit professionalism and boundaries that are equal to or exceed those that are expected of a Manager within a School Setting.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide effective and responsible daily management, coordination, and supervision of school activities.

· Act as the point person for behavior management within assigned school unit

· Be able to make in the moment, thoughtful, and safe behavior response decisions that are consistent with school directives and training

· Serve as one member of a three-person managerial team overseeing assigned school unit

· Supervise Classroom Behavior Specialists/Milieu Counselors

· Lead and actively participate in interdisciplinary classroom supervision

· Coach classroom teams to develop appropriate behavior plans for students and ensure their effective implementation.

· Lead and actively participate in school meetings twice monthly following Manville guidelines.

· Attend and actively participate in weekly managerial/administrative meetings

· Provide active leadership in other meetings as necessary and required.

· Facilitate suspension re-entry meetings with parents / guardians according to Manville procedures.

· Communicate effectively and in a timely manner with teachers, clinical team, and other staff regarding significant behavioral events.

· Communicate effectively and in a timely manner with parents/guardians regarding significant behavioral events (e.g., physical restraint, suspension, etc.)

· Facilitate dyad work with students for conflict resolution according to Manville procedures.

· Monitor the entry of behavioral data and completion of incident reports to ensure timeliness and accuracy

· Attend all mandatory trainings (e.g., CPI, PBIS, OT, etc.)

· Attend quarterly student progress meetings to facilitate behavioral updates and communication

· Collaborate with school-based BCBAs in the development and implementation of Behavior Support Plans when necessary

· Serve as PBIS Coach and active member of PBIS Leadership Team

· Commitment to the development and maintenance of a positive, strengths-based school culture

· Attend weekly supervision with Director of Behavioral Services and incorporate their feedback effectively into day to day work

· Be able to adapt to new responsibilities within an ever evolving work environment

· Perform all other duties as requested by supervisor

II. QUALIFICATIONS AND SKILLS

· Master’s degree in Applied Behavior Analysis, Social Work, Psychology, or related field

· A minimum of one year serving as a supervisor of staff and/or school leader preferred.

· 2-4 years working with children.

· Ability to work collaboratively.Ability to empower and support supervisees.

· Ability to respond to emergency situations quickly and safely. Must understand issues of child development and the impact of learning and social / emotional difficulties. Must demonstrate process competency.

III. PHYSICAL REQUIREMENTS (with or without accommodation)

· Must be able to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, finger, grasp, feel, talk, hear and be capable of repetitive motion

· Position requires the ability to utilize physical restraints techniques to maintain safety when necessary with highly escalated students including kneeling and/or lying on the floor while holding on to a physically struggling student .

· Position requires exerting in excess of 100 pounds of force occasionally, and or excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects

· Work requires close visual acuity

· Position is subject to environmental conditions, activities occur both inside and outside

Job Type: Full-time

Salary: $85,000.00 – $100,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA 02120: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

The Baker Center for Children and Families

The role of the Director of Client Services is to help mentor and develop the account team to enable them to better add value to our clients, grow as employees and take our client’s brand and business to the next level. The Director of Client Services may also be responsible for managing 1-2 strategic clients, and will facilitate relationships between Interrupt and these clients, ensuring growth and profitability for their clients and Interrupt.

KEY RESPONSIBILITIES:

• Understand our clients’ key strategies and business goals.
• Help define the clients’ needs from these business goals.
• Provide guidance and counsel to our clients for the most effective and efficient marketing and communications programs to help support their business goals.
• Develop, foster and grow valuable relationships with our clients.
• Engage the Interrupt Team at every level to bring proactive and unique solutions.
• Manage, mentor and develop the account service team, managing account service assignments based on client’s evolving needs and account service team’s experience and resource capacities.
• Ensure client’s business goals are achieved and measured on every project.
• Enable Interrupt business goals are achieved by developing sustained relationships with our clients, driving organic and new business growth and ensuring profitability.
• Develop, track, update and report annual and monthly revenue and AGI forecasts.
• Serve as a member of the Interrupt Leadership Team; and as a representative, exemplifying and living the agency’s core values.
• Understand, contribute to and support the Interrupt Strategic Plan, our core purpose, mission and values.
• Interact and work with other Interrupt leaders to create a positive and engaging culture.

DESIRED SKILLS & EXPERIENCE:

• Minimum 5-7 years in team leadership/management.
• Minimum 5-7 years of experience in the Marketing field (agency or client side – ideally both).
• Extensive experience and expertise in branding, marketing, advertising and marketing communications.
• Strong sense of accountability.
• Strong leadership characteristics that translate to both clients and internal team.
• Oversee the professional growth of a team by strong mentorship and building a work environment that yields strong individual and team performance.
• Management of account team and individual client accounts with minimal oversight – including industry/category knowledge, branding/marketing/communications trends, forecasting, communications planning, performance tracking and analysis/insight development.
• Grow revenue to meet and exceed goals with all accounts and manage overall P&L for all clients as well for each assigned account to ensure appropriate profitability.
• Strong ability to judge and quantify results of marketing efforts invested on behalf client (i.e., understand true value of ROI, understand/describe impact of results, compare actual results to needs of client/product) and know how to use this information to help optimize the client’s marketing investment.
• Work with client and internal stakeholders to develop unique and strategically appropriate approaches, including the exploration of emerging technologies pertinent to our clients’ objectives.
• Review all agency interaction with traffic, production, digital, media, insights and creative departments within our clients’ and partners’ organizations and help refine work processes to improve efficiency, productivity and client service.
• Comfortable interacting with mid-tier managers to VPs and the C-suites of major building material brands.
• Penetrate client organizations to establish new contacts at higher levels and in other business units.
• Ability to work within our culture and a team environment is essential.
• Clear communication skills, both verbal, presentation and written (writing samples required).
• Flexibility and temperament are critical to success, must be able to handle pressure, timetables and client challenges well.
• Exhibit a proactive and energetic approach to opportunities and capable of problem resolution.
• Ability to interact with people at all levels of an organization (internal as well as with clients), fostering strong cross-functional teamwork and results.
• Strategic thinking ability with balanced analytical and creative approach to developing communication goals.
• Experience in building materials a plus.
• Experience with social and digital engagement strategies a plus.
• Understanding of B2B and the building materials industry is a huge plus.
• Candidate must work fulltime in Sylvania, Ohio.
• Champion Interrupt initiatives and core values.
• Travel to the client and trade shows is required (approx. 30% travel).

interrupt

Mantell Associates is currently partnered with a leading organization who is seeking a Customer Project Manager to join their team.

Customer Project Manager – Responsibilities:

• Lead and grow a high quality Project Management team
• Design and implement new processes for projects
• Manage internal and external stakeholders whilst ensuring timely project delivery
• Take overall responsibility for the Project Management function
• Set out and manage project timelines, resources and scope of projects
• Assist with new business proposal preparation, as required
• Support commercial development initiatives
• Assist with development of project integrated master schedules

Customer Project Manager – Requirements:

• Bachelor’s Degree in science, engineering or equivalent
• Strong previous Project Management experience
• Customer, tech transfer project experience
• Expertise in managing project scopes, timelines & deliverables
• Ability to manage large or multiple projects
• Excellent communication, organization, planning and presentation skills
• Demonstrated experience with timeline development
• Experience with project management concepts, practices, and procedures

Mantell Associates is a specialist Pharmaceutical and Life Sciences headhunting firm. For more information on this role, please contact us at +44 (0)20 3854 7700.

Mantell Associates

We are seeking a highly motivated and skilled Legal Assistant to join a dynamic legal team. In this fast-paced role, you will provide essential support to five attorneys specializing in construction law. Your expertise in construction support, combined with your business acumen, will play a pivotal role in our success.

Responsibilities:

• Collaborate closely with attorneys to manage and organize construction-related legal documents, contracts, and correspondence.
• Coordinate and schedule meetings, appointments, and court appearances for the legal team.
• Assist in the preparation of legal documents, pleadings, and contracts related to construction projects.
• Conduct legal research to support attorneys in preparing cases and advising clients.
• Manage document filing, indexing, and archiving to ensure accurate record-keeping.
• Monitor and track critical dates and deadlines to ensure timely compliance.
• Participate in brainstorming sessions to develop innovative solutions and strategies for construction-related legal matters.
• Maintain a high level of professionalism and confidentiality in handling sensitive information.
• Perform additional administrative tasks and duties as required.

Qualifications:

• Prior experience in construction legal support is required.
• Strong understanding of construction law concepts, contracts, and industry terminology.
• Exceptional organizational skills with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in legal research and familiarity with legal databases and resources.
• Excellent communication skills, both written and verbal.
• Proactive problem-solving abilities with a creative and business-savvy mindset.
• Strong attention to detail and accuracy, especially under tight deadlines.
• Proficiency in using legal software, document management systems, and Microsoft Office Suite.
• Ability to adapt to a fast-paced and demanding work environment.
• High level of integrity, discretion, and professionalism.

This is a challenging and rewarding opportunity for an experienced Construction Legal Assistant who thrives in a collaborative and results-oriented setting. Please note that this position requires overtime to meet deadlines and support the team’s goals.

Core Talent Services

Role: Associate Vice President – Director, Transformation Services

Location: United States; remote

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Director, Transformation Services!

Your responsibilities in this role include being part of a team supporting our Transformation Partners to lead and execute strategic projects, with leading companies, to drive transformation through our Digital, Analytics and Consultative capabilities with our industry leading methodologies.

Responsibilities

Evaluate the structure, policies, operations, current tech stack, people and ways of working of a client and recommend a transformation vision including process, products, and data, that enable the client to achieve its goals

Translate recommended transformation vision into a set of requirements and customer roadmap

Leverage our standard methodologies in the delivery and implementation of project/program scope to drive business value for our clients

Independently run large scale programs for global clients

Execute project activities and produce deliverables in accordance with Statement of Work (SOW) agreements

Establish strong relationships in key & prospective accounts to understand their priorities and state of their business; use that knowledge to provide strategic recommendations that enable the overall success of their business

Partner with sales and Transformation Partners to identify new buying centers within accounts where we can drive growth by aligning our digital/analytics/domain offerings to client problems

Support business development by crafting case studies to support in further business development

Solidify business requirements and design solutions

Research industry and domain best practices and trends to improve internal offerings and solutions to our clients

Keep teams and services apprised of relevant trends and opportunities that can add value to our clients and accelerate our growth

Constantly build and maintain subject matter expertise

Identify opportunities for expanding Genpact services to drive business value across client engagement

Build industry relevant digital offerings that can be standardized, repeated and scaled

Invest in the Genpact brand by developing and publishing industry relevant white papers

Responsible for the full end-to-end lifecycle of direct reports including hiring, onboarding, assessing, and evaluating performance and firing team members.

Provide leadership to the team through coaching, mentoring and development of staff

Consults with leadership and HR on sensitive and difficult employee situations and issues

Builds meaningful relationships and community within the team

Ensure new staff are trained in an efficient and effective way

Handle scope and deliverable quality including full lifecycle traceability in documentation across project workstreams

Qualifications we seek in you!

Minimum Qualifications

Bachelor’s degree or Masters/MBA in the either of the following disciplines: business, finance, supply chain, accounting, analytics, engineering, or data management

Required relevant years of experience in consulting

Demonstrable expertise in relevant industry and applicable domains

Thorough understanding of digital and analytical trends within industry

Project management experience and exposure to Agile/Scrum methodologies is an advantage

Experience with collaboration and facilitation techniques

Knowledge of project planning techniques

Proficient in Microsoft Office – Excel, PowerPoint, Word

Excellent problem solver, hyper logical and goal-oriented thinker

Excellent communication & interpersonal skills – verbal and written

Excellent presentation skills – in person & virtually

Ability to work effectively in team environments

Able to create & maintain relationship easily

Ability to thrive in ambiguity

Preferred Qualifications/ Skills

Masters/MBA in the either of the following disciplines: business, finance, supply chain, accounting, analytics, engineering, or data management Experience with MIRO, MS Visio, and various project management applications

The approximate annual base compensation range for this position is 100,000 to $125,000.The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact

ABOUT SAVILLS

At Savills, a leading global commercial real estate services firm, we help organizations find the solutions that ensure employee success. Sharply skilled and fiercely dedicated, our integrated teams of consultants and brokers are experts in better real estate. With services in tenant representation, capital markets, project management, workforce/incentives and workplace strategy/occupant experience, we’ve boosted the potential of workplaces around the corner, and around the world, for 160 years and counting.

ESSENTIAL DUTIES & RESPONSIBILTIES:

• Partner with local brokerage professionals to negotiate the business terms of multi-market commercial real estate transactions, including, but not limited to, leases, purchase & sale agreements, LOI’s, etc.
• Collaborates with clients, brokers, and attorneys with all documents including Contract of Sale and Lease.
• Assists with project initiation and scope definition, prioritization of assignments, and adherence to client-driven priorities, protocols, commitments, and milestones.
• Manage all required reporting, draft business cases if required and track KPI’s.
• Coordinates field broker selection and other required resources, subject matter experts, and business partners. If necessary, facilitates client review and approval of proposed team resources for the purpose of transaction execution.
• Working closely with the assigned client, develop the tactical plan for implementing the Client’s business strategies
• Create financial analysis and understand the economic impacts of transaction activity
• In partnership with brokerage partners, draft and create a large variety of relevant documents, including but not limited to letters of engagement, market analysis and surveys, Requests for Proposals (RFPs), proposal comparison packages, letters of intent, etc.
• Understands how to create, review, analyze, and interpret financial analysis templates including book and cash flow projections, NPV (net present value), and/or IRR (internal rate of return) financial analyses to enable clients to make more informed decisions.
• Works closely with Savills’ and/or client’s Lease Administration, Project Management, Facility Management, and Finance/Accounting teams to ensure integration between the service lines.
• Other duties may be assigned.

QUALIFCATIONS:

• Real Estate Salesperson or broker license required.
• Bachelor’s degree or relevant experience.
• Prefer transaction management experience in commercial real estate, preferably multi-market work negotiating a wide variety of property uses (office, industrial, life sciences, retail, etc.)
• Extensive knowledge of financial terms, principles, policies, and practices relating to real estate transactions.
• Advanced computer software application (Microsoft Excel, Word, PowerPoint, Outlook, etc.)

QUALITIES & ATTRIBUTES:

• Positive, relatable, high-energy individual with a tendency and ability to take initiative, follow through and see tasks through to completion.
• Excellent oral and written communication skills.
• Excellent interpersonal and organizational skills with ability to manage multiple projects simultaneously.
• Ability to work in a fast-paced and sometime unpredictable environment; works well under pressure and tight deadlines.
• Ability to work independently and thinks proactively and strategically.

Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. All qualified applicants, including minorities and women, are encouraged to apply.

Savills participates in the E-Verify program.

Savills North America

This is a hybrid position requiring 2 day, in person, in our downtown Chicago, IL office.

JOB SUMMARY

The Membership Coordinator serves in the Member Resource Center (MRC) in the delivery of exceptional customer service for all internal and external customers and ensuring a positive member experience. The Coordinator provides frontline support and is initial point of contact for all externally facing member/customer touch points (i.e.- phones, email, website etc.). Must demonstrate teamwork, integrity, initiative, and adaptability..

ESSENTIAL FUNCTIONS

• Manages, responds, and/or interacts with customers’ (members and non-members) inquiries via all customer touchpoints (i.e.-phone, email, web form etc.) to provide information and assistance.
• Record customer interactions, details of inquiries, complaints, and/or comments, as well as actions taken.
• Maintain highest level of customer service.
• Upsell/cross-sell AOA products and services that meet customer needs.
• Provide and maintain information regarding AOA’s policies, practices, and procedures.
• Handles financial transactions, membership dues payments, credits, adjusts payments, balances bank batches, and makes calls to collect on outstanding invoices.
• Identify and provide recommendations for process improvement and enhancements that better serve AOA’s customers.
• Maintains up-to-date knowledge of membership, CME and association programs, products/services, and policies to support inquiries to the department.
• Supports initiatives and/ or goals for the Membership Services Department and overall organization.
• Ensures data quality of information entered the system for customers.
• Works closely with manager to resolve difficult/unusual issues.
• Utilizes member support applications such as Outlook, Learning Management System platform, AOA databases; Nextiva Call Center applications and other AOA data support systems.

MINIMUM QUALIFICATIONS OR EXPERIENCE

Education:

• High school diploma or GED required.
• Bachelor’s degree or equivalent years of call-center experience preferred

Experience:

• 1-3 years in a customer service or higher-level operational position, preferably healthcare or an association setting.
• Call center experience is preferred.

SPECIAL SKILLS/EQUIPMENT

• Excellent Customer Service Skills.
• Strong attention to detail.
• Problem solving skills
• Excellent verbal, writing and interpersonal communications.
• Ability to work independently as well as collaboratively.
• Good organizational skills
• Intermediate to advanced in use of Microsoft Office applications
• Familiarity with association management software a plus.

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

PHYSICAL

• Sitting: 90%
• Standing/Walking: 10%
• Lifting: Minimal, less than 20 lbs.
• Vision: Computer, phone

MENTAL

Able to handle multiple responsibilities simultaneously.

ENVIRONMENT

• Hybrid Work Model
• Typical office environment

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

American Osteopathic Association is unable to sponsor work visas at this time.

American Osteopathic Association