General Staff Jobs

Regional Field Services Manager

A-Gas is an environmental services company whose purpose is to Protect and Enhance the Environment by reducing global warming gases and preventing their release into the atmosphere. Rapid Recovery is the company’s service division and the number-one provider of refrigerant recovery services for the HVAC, refrigeration, demolition, and marine industries. With industry-leading recovery, reclamation, and gas processing technologies, A-Gas continues to lead the industry in developing cutting-edge solutions designed to protect the environment. Visit us at www.agasamericas.com to learn more about our Environmental Story. For more information regarding A-Gas, please visit us online at www.agas.com/us.

The Regional Field Services Manager is responsible and accountable for establishing, monitoring, and delivering budgeted expectations on the refrigerant gas acquisition and service revenue. Success is determined by managing a team that understands our customers’ needs, offering the appropriate solution based on our product and service portfolio, and performing services to meet customers’ needs.

The Regional Field Service Leader will cover the following locations and should be located within one of these markets.

• LA and Riverside
• San Diego
• Fresno
• Concord
• Sacramento

Key Responsibilities

• Lead a regional or multi-state management team through training, coaching, and development, while being accountable for meeting or exceed aligned goals
• Strong employee safety focus
• Ability to collaborate with key stakeholders and communicate feedback from/to the field to drive continuous improvement throughout the business.
• Create a strong focus on refrigerant gas acquisition and profitable revenue growth within the organization by collaborating with other departments.
• Be a strategic leader with the ability to proactively solve problems and make decisions based on company success factors. Ability to influence without authority and be approachable.
• Experience managing a P&L and influencing a P&L mindset throughout the organization. This includes analyzing, planning, and executing annual budgets for the assigned territory
• Demonstrated experience and skillset to develop market growth strategies based on key customer demographics to enhance and grow customer base
• Coach and mentor direct reports to use available resources to problem-solve independently
• Proactively manage talent by coaching employees up to the next role and creating a bench for key roles with external talent
• Embrace and support the use of technology to support business requirements
• Coach and mentor direct reports on how to promote and utilize our refrigerant recovery equipment as a differentiated technical solution

Experience, Knowledge, and Qualifications

• Essential
• Strong verbal and written communication skills
• Strong persuasive and interpersonal skills with a sales aptitude
• The technical mindset to understand and reinforce our refrigerant recovery processes
• Proven experience with developing specific market strategies within an assigned region
• Able to partner with People & Culture to communicate and ensure compliance with state and local employment laws
• Strong computer skills needed: SAP People, Salesforce, Microsoft Office Products
• Must be a self-starter and a problem solver.
• Must possess a valid state motor vehicle operator’s license.
• Bachelor’s degree required with experience in sales or 5+ years of relevant industry-related experience in lieu of a degree
• Preferred
• Experience in specialty chemical industry and/or HVAC
• Working Conditions & Environment
• Extensive travel via truck or plane, with hotel overnights as needed on traveling weeks.
• Work is conducted both indoors and outdoors under various conditions.
• Several hours per day may be spent operating a motor vehicle.
• Appearance at all times must represent the company’s image.
• Exposure to the environments of customer facilities.
• Fast-paced environment: subject to numerous schedule and priority changes with short notice activity.

Why A-Gas?

Pay will be commensurate with experience. The targeted annual salary range is 130,000K – $140,000K and will be based on experience with a competitive commission plan.

A-Gas offers generous benefits including medical, dental, vision, paid holidays, paid time off (PTO), a 401(k), company-paid short-term and long-term disability, life insurance, training initiatives, professional certifications, and a tuition reimbursement program. It is an exciting time to be a part of A-Gas, come grow with us!

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

A-Gas in the Americas

Job Summary:

This position reports to the Senior Vice President of US Operations with Access Healthcare. The Director of Client Services will be responsible for overall success of the client engagement, guiding it from inception through development and providing continuity for the client.

This individual must be immediately recognizable as a leader, possessing outstanding communication, listening and interpersonal skills, able to quickly establish credibility and rapport with a broad set of senior executives.

Supervisory Responsibilities:

This position has direct supervisory responsibilities including all team members reporting up into this role.

Duties/Responsibilities:

• To be the central point of contact for the customer from Access Healthcare to ensure we exceed customer expectations and retain highest customer satisfaction. This individual will serve as a client advocate ensuring all client expectations are fully understood and executed within Access and to ensure the client understands the value provided by Access Healthcare.
• To be a growth agent for the organization by executing incremental growth plans and new revenue acquisition from existing clients assigned. To become the trusted advisor of the customers (that will be part of the individual’s portfolio) and be able to shape opportunities and drive value to the client for all their needs.
• To collaborate with internal operations leadership, solution team and finance teams to develop and submit client value proposals.
• To work closely with both onshore, offshore leadership and operational teams to ensure optimal performance outcomes for assigned clients.
• To ensure adherence of client governance meetings by establishing and conducting regular business meetings with the client and internal operational stakeholders. Coordinate regular Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs) with client, service delivery and business development.
• Ongoing engagement with client exposing them to Access Healthcare’s expanding capabilities and product offerings, with a keen eye towards gathering product & market intelligence and driving value in solving client challenges. In the process, to grow the revenue base with the client.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent client relationship and process management skills.
• Analytical and critical thinking skills.
• Proven analytical and root cause analysis capabilities.
• Attention to detail and accuracy.
• Excellent writing, communication skills and strong interpersonal skills.
• Ability to organize and prioritize multiple projects, activities, and deadline.
• Must be self-motivated and able to work autonomously.
• Ability to create and develop relationships at all levels.

Education and Experience:

• Bachelor’s degree in related discipline or equivalent experience required.
• Must have a minimum 10 years of revenue cycle management experience working in a global delivery model.
• Prefer, but not required, participation in revenue cycle operational platform groups such as HFMA or AAHAM or other recognized professional associations.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Proficiency with Electronic Health Records

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Access Healthcare Services

Marketing Coordinator/ Client Service Representative

Job Description:

Marketing (40% of Time)

– Lead person for company wide marketing efforts, the Voice of Company

– Develop, Plan and manage all marketing activities which include but not limited to:

• Business Association Activities
• Charity Sponsored Events
• Social Media Posts
• Direct/ Indirect/ E-Mail Campaigns
• Corporate Outings and Celebrations

– Maintain Database of costs and results

– Manage all Marketing Materials, giveaways, etc.

– Evaluate Success of all Company Marketing Efforts

– Recommend improvements and new ideas to existing marketing efforts to improve our marketing penetration

Sales Support (60% of Time)

– Assigned to Account Executives to assist in order to increase sales efficiency

– Generate proposals and quotes daily

– Locate/ Order Vehicles and Equipment

– Schedule delivery of equipment to end user

– Handle daily calls from existing clients and prospects

– Maintain Contact database daily

Must Have:

– Great attitude

– Outgoing personality

– Willingness to learn/ help team members

– Passion/ Strong work ethic

– Flexibility/ Willing to work extra hours when needed

– Goal/ Family Oriented

– Some College

– Canva/PowerPoint/Excel skills

Like to Have:

– College Degree

– B2B Marketing experience

Confidential Search

TLC Political is an award-winning direct response marketing agency that is seeking a Director of Client Services to join our Political Practice.

Our Political Practice specializes in custom voter contact, fundraising, and issue advocacy programs for Republican candidates, committees, and causes. You can check out our work and the conservative clients we serve at www.tlcpolitical.com. Read more about the position below, and if applying, make sure to provide a cover letter when you upload your resume (your cover letter and resume should be one attachment that you upload when prompted for your resume).

The Director of Client Services will strategize and manage direct mail fundraising and multichannel Republican campaigns, strengthen the membership bases of right-leaning organizations fighting for free markets and limited government, and come up with killer voter contact hooks that move the needle for our growing list of conservative clients, sometimes all in the same day (kidding… sort of). And you’ll be doing it all alongside the best team in politics.

What you’ll be doing

• Overseeing all aspects of direct mail fundraising, membership, and voter contact campaigns for our Republican clients
• Crafting the Political Practice’s strategy, integrating it into our right-leaning campaigns and other program efforts, and determining the appropriate balance between electoral work
• Conducting rapid, accurate, and detailed research, analysis, and briefings on a wide range of devolved policy issues and evolving political dynamics, proactively engaging internal and external expertise as needed
• Supervising and providing strong leadership for your team including reinforcing TLC Political’s policies, responding to challenges quickly and appropriately, and advancing our mission
• Developing team members’ strengths, guiding their professional development, and identifying strategic opportunities for their growth
• Assisting with recruitment and hiring

About you

• A minimum of 5 years of relevant experience including serving as a political director, legislative director, organizer, campaign manager, or equivalent position for a Republican campaign (membership, fundraising, direct response marketing, and/or finance experience is a strong bonus)
• Strong customer service skills and the ability to establish and maintain goodwill with our conservative clients.
• Excellent communication and writing skills.
• Self-starter with a demonstrated capability to manage multiple projects, prioritize a variety of tasks, and think on your feet to meet ever-changing needs and deadlines.
• Solid experience in formulating long-term strategies, shifting from big picture strategic thinking to tactical execution, and driving account management.
• Exceptional organizational skills and meticulous attention to detail
• Comfortable working in a fast-paced, deadline-driven environment with quick turnarounds
• Experienced in giving, receiving, and sharing feedback.
• Adept at problem solving and resolving conflicts.
• Results-oriented and team-first attitude
• Inclination to learn and grow professionally.
• Desire to work for a values-driven company that seeks to improve the world for the better

What we offer

• Competitive compensation
• 401(k) with match
• Medical, dental, vision, life, and disability insurances
• Flexible PTO and generous holiday observances
• Learning and professional development opportunities
• Paid parental leave
• Company-sponsored volunteering
• Remote work
• Free parking
• Café and complimentary gym access in the office building
• Collaborative and entrepreneurial work environment
• The opportunity to be part of a friendly, dynamic, and hardworking team excited about delivering high-quality work and great results for our clients.

About us

TLC Political is a full-service direct response marketing agency that specializes in custom voter contact, fundraising, and issue advocacy programs for Republican candidates, committees, and causes. Rooted in data, our team of experts works tirelessly to provide highly targeted and creative communications that drive powerful results. In fact, we’ve raised historic amounts of critical revenue and executed award-winning campaign strategies for some of the nation’s largest and most high-profile political brands, including Majority Leader Mitch McConnell, Ted Cruz, RAGA, NRCC, NRSC, and President Trump. And more than that, we pride ourselves in being a true partner, fighting in the trenches alongside our wide array of clients.

We’ve spent over 35 years taking purposeful, data-driven steps to advance Republican causes. Are you ready to take a few more with us?

TLC Political is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

TLC Political

OVERVIEW

ADVI Health is a strategic consulting partner to the healthcare and life sciences ecosystem. Based in Washington, DC; Chicago, Il; and Austin, Tx, the firm delivers data and insights driven advice and vision for leaders in healthcare business and policy. ADVI’s collaborative and creative team of consultants and Advisors are all veterans of top healthcare and life science organizations, the federal government, state government, top consultancies, nonprofits, commercial payers or data and analytics companies. ADVI delivers a comprehensive perspective by integrating business, policy, and science to find creative solutions through data, learned insight and compelling strategy to help make decisions across all segments of healthcare. The firm represents a sophisticated client base of Fortune 500 life sciences and health care service companies as well as venture and private equity backed companies in biotechnology, diagnostics, digital health, AI, health IT and health care services. The firm is at the forefront of health care delivery transformation, payment reform, public and private payer coverage, and healthcare merger and acquisition deal flow, within the US and abroad. For more information, visit advi.com.

ADVI is seeking a Director, Account Management, to join ADVI’s growing Life Sciences business. This leader will be one of the founding members of ADVI’s Account Management and Sales team and will be responsible for managing and growing the firm’s business relationships with ADVI’s top device, digital health, and diagnostic manufacturer customers. The Director will work with other ARM team members on individual accounts, engage with Solutions colleagues across the firm, and partner with Finance and Operations to support our clients. In addition to account management responsibilities, this person will develop fluency in leading healthcare and lifescience business and policy issues important to ADVI clients. The position will report to the Head of Sales.

RESPONSIBILITIES

● Serves as a primary relationship manager/business development liaison with multiple high-priority device and diagnostic accounts

● Leads account planning, identifying key growth opportunities for ADVI and ideal client relationship structure

● Collaborates on creation of business development and sales plans (across ADVI products and solutions) and executes to meet sales objectives

● Generates new leads within existing accounts

● Research accounts, identify key contacts, connect with prospects, and generate interest through timely, regular outreach to develop long-term relationships

● Presents ADVI’s capabilities to customers in pitches that are tailored to client needs, ADVI relationships, and are in context of past/existing work streams

● Drafts BD collateral (outreach emails, pitch decks, etc.)

● Coordinates across ADVI teams to identify and execute on BD opportunities

● Organizes pursuit / pitch teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

● Ensures CRM systems such as HubSpot/Salesforce.com are kept up to date

● Represents ADVI and builds relationships with clients/prospective clients at venues selected to increase ADVI market visibility (i.e. professional conferences)

● Works closely with the Head of Sales and Head of Marketing on sales and marketing tactics and strategies

● Establishes and maintains contact with top decision makers at key clients that facilitates buy-in of proposed solutions from top management levels at the client

● Provides oversight on project work within client accounts to ensure client satisfaction and objectives are met

● Proactively anticipates client needs based on market activity

● Contributes to firm visibility and marketing campaigns to support sales goals

● Conducts market intelligence to understand key competitors

● Sets quarterly and annual account goals/metrics to assess progress and deliver on sales objectives

QUALIFICATIONS

● High level of independence and sound judgment to identify prospect and client needs, determine appropriate follow-up, and deploy the appropriate resources

● Proven track record of growing accounts and developing, negotiating, and closing deals

● Strong ability to multitask and prioritize work streams effectively under deadline

● Excellent attention to detail

● Ability to use sales analytics and marketing data to identify patterns and contribute to account planning and follow-up

● Strong oral and written communication skills

● Action-oriented, forward-looking, and strategic with strong sense of urgency and initiative to get things done by influencing others and building relationships in a team-oriented, collaborative atmosphere

● Familiar with developing and maintaining sales plans

● Knowledge of healthcare issues, device, diagnostics, and the health policy ecosystem

● Bringing existing relationships in the life sciences area a plus

● 8-10+ years of relevant professional experience supporting sales, business development, and account management functions

● Experience supporting accounts and internal stakeholders in a hands-on, high-touch environment

● Advanced Microsoft Office skills such as PowerPoint, Excel and Word

● Experience using a CRM system

● Willingness to travel

ADVI Health

OVERVIEW

ADVI Health is a strategic consulting partner to the healthcare and life sciences ecosystem. Based in Washington, DC; Chicago, Il; and Austin, Tx, the firm delivers data and insights driven advice and vision for leaders in healthcare business and policy. ADVI’s collaborative and creative team of consultants and Advisors are all veterans of top healthcare and life science organizations, the federal government, state government, top consultancies, nonprofits, commercial payers or data and analytics companies. ADVI delivers a comprehensive perspective by integrating business, policy, and science to find creative solutions through data, learned insight and compelling strategy to help make decisions across all segments of healthcare. The firm represents a sophisticated client base of Fortune 500 life sciences and health care service companies as well as venture and private equity backed companies in biotechnology, diagnostics, digital health, AI, health IT and health care services. The firm is at the forefront of health care delivery transformation, payment reform, public and private payer coverage, and healthcare merger and acquisition deal flow, within the US and abroad. For more information, visit advi.com.

ADVI is seeking a Director, Account Relationship Management, Pharma, to join ADVI’s growing Life Sciences business. This leader will be one of the founding members of ADVI’s Account Management and Sales team and will be responsible for managing and growing the firm’s business relationships with ADVI’s top drug and biologics manufacturer customers including but not limited to vaccine, cell and gene therapy, rare disease, and oncology manufacturers. The Director will work with other ARM team members on individual accounts, engage with Solutions colleagues across the firm, and partner with Finance and Operations to support our clients. In addition to account management responsibilities, this person will develop fluency in leading healthcare and lifescience business and policy issues important to ADVI clients. The position will report to the Head of Sales.

RESPONSIBILITIES

● Serves as a primary relationship manager/business development liaison with multiple high-priority drug and biologics manufacturers accounts

● Leads account planning, identifying key growth opportunities for ADVI and ideal client relationship structure

● Collaborates on creation of business development and sales plans (across ADVI products and solutions) and executes to meet sales objectives

● Generates new leads within existing accounts

● Research accounts, identify key contacts, connect with prospects, and generate interest through timely, regular outreach to develop long-term relationships

● Presents ADVI’s capabilities to customers in pitches that are tailored to client needs, ADVI relationships, and are in context of past/existing work streams

● Drafts BD collateral (outreach emails, pitch decks, etc.)

● Coordinates across ADVI teams to identify and execute on BD opportunities

● Organizes pursuit / pitch teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

● Ensures CRM systems such as HubSpot are kept up to date

● Represents ADVI and builds relationships with clients/prospective clients at venues selected to increase ADVI market visibility (i.e. professional conferences)

● Works closely with the Head of Sales and Head of Marketing on sales and marketing tactics and strategies

● Establishes and maintains contact with top decision makers at key clients that facilitates buy-in of proposed solutions from top management levels at the client

● Provides oversight on project work within client accounts to ensure client satisfaction and objectives are met

● Proactively anticipates client needs based on market activity

● Contributes to firm visibility and marketing campaigns to support sales goals

● Conducts market intelligence to understand key competitors

● Sets quarterly and annual account goals/metrics to assess progress and deliver on sales objectives

QUALIFICATIONS

● High level of independence and sound judgment to identify prospect and client needs, determine appropriate follow-up, and deploy the appropriate resources

● Proven track record of growing accounts and developing, negotiating, and closing deals

● Strong ability to multitask and prioritize work streams effectively under deadline

● Excellent attention to detail

● Ability to use sales analytics and marketing data to identify patterns and contribute to account planning and follow-up

● Strong oral and written communication skills

● Action-oriented, forward-looking, and strategic with strong sense of urgency and initiative to get things done by influencing others and building relationships in a team-oriented, collaborative atmosphere

● Familiar with developing and maintaining sales plans

● Knowledge of healthcare issues, life sciences, and the health policy ecosystem

● Bringing existing relationships in the life sciences area a plus

● 8-10+ years of relevant professional experience supporting sales, business development, and account management functions

● Experience supporting accounts and internal stakeholders in a hands-on, high-touch environment

● Advanced Microsoft Office skills such as PowerPoint, Excel and Word

● Experience using a CRM system

● Willingness to travel

ADVI Health

*Territory is servicing New England area, position can sit in any of these states- Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, and Connecticut.

Founded in 1945, Factory Motor Parts Company is a multi-generational family business based in Eagan, Minnesota. We are an industry leader in OEM after-market automotive parts distribution for some of the world’s top aftermarket brand automotive parts. With 345+ locations, and over 3,500 employees in 35+ states. Our growth depends upon building solid relationships with customers, colleagues and suppliers. As we continue to grow our footprint, our employees always come first, as they are the fabric of the company. Career challenges and opportunities are limitless for our employees. Our team takes pride in knowing we are part of an extraordinary company of talented, high-performing professionals who enjoy working in a challenging, entrepreneurial environment.

We are seeking a driven and strategic Aftermarket Sales Manager. In this role, you are an integral part of the company’s growth and success. For our employees, career challenges and opportunities are limitless. Our steady and continued growth depends on building upon our solid relationships with customers, colleagues and suppliers. We take pride in knowing we are part of an extraordinary company of talented, high-performing professionals who enjoy working in a highly challenging entrepreneurial climate.

In this position, you will:

• Provide leadership to an auto parts territory sales team.
• Build an innovative and customer focused sales culture by promoting product lines to current and potential customers.
• Align with the VP of the region on major accounts for the region.
• Train and mentor sales team on building strong customer relationships, communicate corporate initiatives, financial performance, goals and objectives.
• Maintain a prospecting system to encourage repeat referral and new business.
• Prepare reports on sales activities, including prospects, follow ups, sales presentations and new customers.
• Work across a variety of sales channels (installer, dealer, fleet, etc.)

Minimum Requirements:

• 3-5 years of parts selling experience is a must
• Bachelor’s Degree or equivalent sales/marketing experience.
• Demonstrated knowledge of the full cycle of sales with an entrepreneurial mindset to grow a region.
• Problems happen, things go wrong. The ideal candidate will be able to recognize issues and take the initiative to put the fire out.
• Creative thinking to overcome barriers and meet challenges with resourcefulness.
• Intermediate computer skills in order to develop presentations, reports, and record sales activities and results.
• Excellent verbal communication skills with an ability to quickly connect with others.

Preferred Requirements:

• 5-10 years of proven success in leading teams
• Demonstrated leadership experience in the automotive OEM or aftermarket

Drug screen and background check administered as a condition of employment.

We are an EEOC/AA Employer. An industry leader, FMP offers well-balanced compensation and benefits programs, which may including medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD (Short Term Disability) / LTD (Long Term Disability), + much more. Salary is based on experience and job performance.

Factory Motor Parts

About the Company:

BTG Pactual is a distinguished international financial services firm headquartered in Brazil, boasting a global presence and over 25 years of experience in the industry. To learn more about our company, visit www.btgpactual.com. We are currently seeking a talented Relationship Manager Assistant to join our team based in Miami, FL.

Key Responsibilities:

As a Relationship Manager Assistant for the Latam Desk, you will play a vital role in supporting our relationship managers and assisting with various tasks to ensure seamless client service and operational efficiency. Your responsibilities will include, but are not limited to:

• Client Support: Collaborating with clients, RR’s (registered representatives), counterparties, and back office teams both locally and internationally to address and resolve any outstanding issues promptly.
• Financial Industry Experience: Leveraging your four or more years of experience in the financial industry to contribute valuable insights and perspectives to our team.
• Qualitative and Analytical Skills: Demonstrating high qualitative and analytical abilities to assess complex financial situations and make informed decisions.
• Interpersonal Skills: Utilizing your superior interpersonal skills to build and maintain strong relationships with clients and stakeholders.
• Prioritization and Organization: Applying strong prioritization and organizational skills to manage multiple tasks and meet deadlines effectively.
• Multilingual Proficiency: Utilizing your fluent English and Spanish language skills (knowledge of Portuguese is a plus) to communicate with clients and teams from diverse backgrounds.

Requirements:

• To be successful in this role, you should possess the following qualifications and knowledge:
• A bachelor’s degree in Economics, Business Administration, or Engineering.
• Financial Market Expertise: Profound knowledge of financial market products and regulations, with a focus on the US, Brazil, and Latam regions.
• Account Opening: Familiarity with the account opening process in a US Broker Dealer and in LaTam domestic markets, particularly in Chile, Peru, and Colombia.
• LaTam Investment Preferences: Understanding the investment preferences of Latin American investors.
• Offshore Investment Vehicles: Knowledge of how to structure, open, and maintain offshore investment vehicles to cater to the specific needs of LatAm clients.
• Technical Skills: Advanced proficiency in Excel and PowerPoint, along with knowledge of VBA for optimizing internal processes.
• Regulatory Examinations: Mandatory SIE and Series 7. Series 63 must be taken within 90 days of hire.

Join our dynamic team at BTG Pactual and contribute to our continued success in providing exceptional financial services to our clients across the Latam region. We offer a challenging and rewarding work environment with opportunities for personal and professional growth.

Note: The above job description is intended to provide a general overview of the position and the skills required. It is not exhaustive and may be subject to change based on the needs of the organization.

BTG Pactual

The Role:

• Help develop and build team processes and scripts in an ongoing manner.
• Accountable for a team of Specialists, ensuring they are meeting team metrics, and providing on-the-spot guidance for questions or escalations.
• Coach team to provide the highest level of support to customers via inbound phone calls, chats and tickets for technical inquiries, or determine if roadside assistance is needed. •Work closely with the Customer Care Manger to strategize advancements by determining improvements to processes, metrics, training or comprehension.
• Resolve customer cases and escalations, communicating efficiently with internal departments when needed.
• Advocate for the customer to improve services or offerings based on requests and reported bugs. Champion customer experiences and process improvements.
• Model Product Expertise to team of specialists to educate vehicle owners, generating confidence in the operation of a vehicle. Must be comfortable to answer vehicle equipment questions, vehicle operations, discuss concerns around mechanical or cosmetic issues.
• Capable of masterfully guiding both adept and amateur technical customers and mechanics through app and website, through a personal technical aptitude.
• Triage car condition or operational concerns during escalations of initial vehicle production

Requirements

• Availability to work weekends, or a flexible schedule to eventually support customers 24/7, 365 days of the year.
• Minimum 3 years of experience in customer service, or contact center experience, as well experience building workflows, processes and scripts.
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience. Eagerness to take on new responsibilities.
• Excellent communication and comprehension skills. •Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense.
• Exceptional time management skills, and multitasking capabilities, rapidly but effectively able to handle multiple customer cases. Remains organized with a sense of priority, adapt to work in a high pressure and fast pacing environment
• Understands both Mechanical and Cosmetic repair times, skills and cost management
• Willingness to learn new and innovative automotive technologies.
• Familiar with Outlook, and MS Office Suite.
• Verbal and written skills in English.
• Verbal and written skills in Canadian French and Arabic.
• Start up, or NPI experience preferred but not required.
• Automotive industry experience preferred but not required.
• Highschool Diploma or GED

Zobility

***LCPC/LCSW required***

SUMMARY

Provides leadership and manages the day-to-day operations for the Outpatient Substance Use Treatment program. Responsible for providing clinical and administrative supervision to program staff in their day-to-day processes and job responsibilities. Responsible for managing access to and total capacity for delivering Substance Use treatment programming within the guidelines of SUPR Rule 2060, specifically Outpatient and Intensive Outpatient Substance Use treatment services. This position will be the key leader in enhancing and expanding current programming to match the needs of program clients and the communities Pillars Community Health serves.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include hiring and training staff; planning, assigning, and directing work; evaluating performance, providing coaching and development (inclusive of providing clinical support, clinical, and administrative supervision for direct service work) to enhance professional development and ensure quality services, addressing concerns and resolving problems, and managing employee timecards.
• Coordinates team coverage and ensures all outpatient groups are covered and addresses other issues as they arise. May provide coverage in absence of staff to ensure continuation of services.
• Works with Outpatient Behavioral Health leadership team to develop opportunities to integrate care based on clinical best practice and evaluation of client needs.
• Monitors and evaluates program performance and works with Line of Service leadership to enhance and adapt programming based on best practices and community need. Recommends changes in modality and treatment protocols based on the most current research.
• Develops and maintains a referral network for support, outreach, and engagement activities specific to program services
• Monitors all aspects of treatment delivery, including general SUPR guidelines and specific program requirements. Ensures overall compliance with funder and contract requirements regarding targeted client numbers, client hours, and adherence to program standards, etc.
• Monitors quality and compliance within electronic health record, with funding sources and administrative tasks
• Monitors staff productivity and accuracy based on individual and group service hours and utilization review.
• Ensures completion of all organizational required paperwork and documentation for all clients.
• Participates in planning process with Behavioral Health leadership team for program development, resource deployment and utilization, and community linkages.
• Participates in CQI (Continuous Quality Improvement) process, overseeing adherence to protocols and goals and objectives set forth in CQI program for current year, including meeting accreditation and licensing standards.
• Responsible for establishing and implementing staff protocols; ensures existing protocols are updated and orients and trains staff accordingly.
• Oversees overall client flow process, including collaboration with Coordinator of Access and Referral to coordinate the screening process. Troubleshoots and problem solves any issues that arise.
• Coordinates with the Billing, Benefits and Authorizations department as needed.
• Collaborates with other program leaders on office space at PCH sites and coordinates logistics of office moves with program leads.
• Ensures staff attendance at Pillars Community Health all-staff meetings as well as all other required meetings.
• Works in collaboration with other organizational programs and staff.
• Coordinates with other community agencies and organizations such as DCFS, schools, hospitals, other providers in the community as needed.
• Responds to clients and/or family needs as needed.
• Coordination with other line of service Supervisors, Coordinators and Directors as needed.
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.

EDUCATION AND EXPERIENCE

Master’s Degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy or related field. LCPC/LCSW required. CADC, CSADC or CAADC is strongly preferred.

At least five (5) years of experience of direct service in the substance use disorder/addictions field while using the ASAM Patient Placement Criteria. Experience working with clients with co-occurring mental health and substance use disorders is preferred.

Experience providing clinical and administrative supervision for counselors in substance use/addictions programs under the Substance Use Prevention & Recovery (SUPR) Rule 2060 is required. Policy and clinical program development experience required with ability to evolve clinical service delivery methods.

Pillars Community Health