General Staff Jobs

Director of Customer Support

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work

The Support team is responsible for handling all inbound customer questions and issues and fully resolving these in a timely and satisfactory manner. The Support Team does this so that the other components of our CX team can focus on training, renewals, relationship building, and growth.

Lexipol’s Customer Experience Team (CX) is seeking an experienced and customer-focused Director of Customer Support to join our team. The successful candidate will lead our customer support team through a period of exciting growth with a particular focus on operational transformation, team development, and handling our most complex customer complaints. You will be tasked with maintaining high levels of customer satisfaction and driving continuous improvements through your team and throughout all of the organization to meet customer needs.

This is done through working in these areas of focus:

Operational Effectiveness and Continuous Improvement (30%)

· Execute a multi-year strategy to scale the support organization for rapid growth.

· Develop and implement customer service policies and procedures to continuously improve the overall customer experience.

· Plan for growth by building scalable processes and systems. This can include hiring and training staff, investing in scalable technology, and developing scalable service offerings.

Team Development and Management (30%)

· Develop an ongoing coaching environment that develops an organizational mindset that drives constant quality improvement.

· Manage customer support teams. Ensure they have the necessary training and resources to execute their jobs effectively.

· Monitor team performance, analyze customer service data and metrics, and use findings to improve processes, systems, and practices.

· Foster a customer-focused culture within the team and throughout the company.

Cross Department Collaboration (20%)

· Interface with all customer-facing teams to ensure comprehensive customer support.

· Liaise with the product and engineering teams to address customer feedback, platform issues improve product offerings, and facilitate speedy and satisfactory resolution.

Escalation and Resolution (10%)

· Handle complex and escalated customer service issues.

· Monitor and enforce all internal service level agreements.

Customer Resource Library Maintenance (10%)

· Oversee the company’s customer-facing help resources including the creation, publishing, and maintenance of our Help Center across all product lines.

· Monitor access rates of customer help resources to inform and prioritize new content creation and process improvements.

Requirements: To be considered for this role, you will have this experience:

· Minimum of 7 years of experience in a customer support role, with at least 5 years in a leadership position leading teams of eight people or larger.

· Proven successful experience in architecting and implementing high velocity, scalable customer support organizational design and systems.

· Proven track record leading customer support transformations within an organization including new tooling, training, processes, and team optimization that deliver the best customer experience and operational effectiveness.

· Demonstrable experience improving overall customer experience metrics as a result of the systems you implemented.

· Exceptional leadership abilities with a focus on employee coaching and team development

· Strong knowledge of customer service software, databases, and CRM tools.

· Strong customer handling skills, with the ability to manage complex issues with tact and professionalism.

· Intermediate or higher-level experience with Excel.

· Bachelor’s degree in business administration or related field.

Preferred Experience:

· Experience as Director of Customer Support in a software company.

· Strong experience with Salesforce or Zendesk.

· Experience with Jira.

· Highly experienced with Process Design software including MS Visio or similar.

Target Outcomes/ Target Results

· Create a Functional Platform Plan for the Customer Support team within 90 days. Include Initiatives, Targets, & Goals.

· Present the Functional Platform Plan to senior leadership.

· Create and share a dashboard of metrics for the Customer Support Team: First response time, full resolution time, customer satisfaction, net promoter score, ticket distribution and balancing, first contact resolution rate, and knowledge base effectiveness.

· Redesign the organization structure to improve the overall customer experience and enable greater velocity and volume of customer support cases.

Employee Value Proposition

· Have a seat at the table. Report directly to the SVP CX.

· Key leadership post in one of the largest teams in the company (CX).

· Broad liberty and freedom to build an optimal customer support function.

· Lots of room to innovate.

· Access to and communication with all levels of the organization.

· Influence and participate in shaping company strategies.

The Environment

· Highly collaborative.

· Passion filled culture: We have a passion for optimizing public safety.

· Outcome driven.

· Join a culture that takes the work seriously, not ourselves. We have a professional sense of humor.

· Mission forward company: What we do makes a difference in communities.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits

Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

About Lexipol

Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)

Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

Lexipol

Oversee client portfolio of assigned customers, developing strong relationships to retain and grow existing clients. Essentially, the CSM is accountable for accounts’ well-being by working collaboratively with clients and providers to meet contractual service level agreements (SLA), key performance metrics (KPI) and operational objectives.

• Must work onsite

Job Expectations

• Client Services Support: Attain a detailed understanding of how each client account is managed from an operational perspective including client agreements, requirements, SLAs and KPIs. Manage existing clients and provider relationships serving as primary point of contact, understanding, and addressing their needs in a timely manner.
• Management Support: Build and support the relationship with Akorbi providers, and internal departments. Collaborates with other departments within Akorbi and provider operations to establish goals, contribute ideas to improve processes and procedures with the objective of cultivating, growing, and retaining existing clients. Provides support to management members and divisions as needed. Provides onsite support as needed.
• Invoicing: Manage and audit the invoicing data including provider and client reports summarizing monthly financial activity per client and provider. Provides and approves for processing all invoices by the 5th of every month. Maintains record of monthly provider and client financial reports. Collaborates with internal accounting department, provider, and clients to resolve issues related to invoicing.
• Reporting and Data Analytics: Elaborates, monitors, and audits operational data including performance reports summarizing the information and identifying trends based on activity and as needed. Develops the appropriate operational goals by identifying and addressing the production challenges to meet both client and organizational objectives.
• Meetings: Actively maintains client and provider relationships by consistently scheduling and maintaining weekly meetings and follow ups related to service level agreements (SLAs) and key performance metrics (KPIs) related to client programs. Meets regularly with the Akorbi Operations Team to review the program trends, operational concerns, progress and discuss effective solutions. Participates in several meetings related to prospective clients and provider meetings based on business needs and opportunities.
• Project Management Implementation and Onboarding: Elaborates and manages the implementation strategies, processes, procedures, and compliance requirements to onboard new projects, and clients within Akorbi. Responsible for communicating implementation expectations in detail to providers and/or clients cascading goals and objectives to achieve contractual commitments for all parties.
• Communication and Escalations: Communicates program status and milestones based on operational activity. Escalates and collaborates to address unexpected challenges or difficulties in a timely manner. Reports to the Akorbi key events that might impact client or provider relationships. Communicates professionally with clients and staff members. Answers to e-mails promptly using proper grammar and e-mail etiquette.
• Client program growth: Provide existing clients with additional services solutions based on the observed needs to increase the company’s revenue.
• Motivation: Reflects a positive approach through actions and words, towards company initiatives. Creates a strong sense of job satisfaction by communicating and supporting performance excellence

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Minimum education and experience:
• High school degree is a must
• Bachelor’s degree or the equivalent in related experience
• Motivated self-started
• Call Center operations experience is a must PREFERRED SKILLS
• Native English and C1 Spanish
• Good grammar and oral communication.
• Advanced knowledge on Microsoft Office.
• Excellent interpersonal skills.
• Good organizational and time management skills.
• Good listening skills.
• Ability to work as a team member.
• Works well under pressure

Akorbi

Social Style House is looking for a Social Media Manager (remote/virtual) to join a fun and innovative social media marketing agency. This person will have an integral role into the success of the agency.

The ideal candidate will:

• Create engaging content, post content, optimize content and also analyze data insights to help grow our audience and our clients’ audiences.
• Applicants should be experienced in social content creation, strategy, and tactics, be up-to-date on social media new trends and technologies, and have a creative editorial eye with a focus on increased engagement.
• Be able to manage multiple high life clients at a time.
• Be extremely organized, easy going, communicative, proactive and possess amazing client relation skills.

RESPONSIBILITIES

Content Creation + Curation:

• Write, schedule, and optimize content daily across multiple social platforms.
• Manage up to 10 clients at a time
• Visuals (Graphics & Images) 
• Videos (Reels & TikToks)
• Copy (Captions & Hashtags) 
• Community Mangagment/Engagement (Inbound & Outbound)
• Run analytics and provide monthly reports on content performance and identify areas of improvement to maximize content reach and engagement, and ensure the brand is meeting audience growth goals.
• Have a pulse on emerging trends and aesthetics on social media platforms and provide content inspiration and instructions to clients.

QUALIFICATIONS & SKILLS

• Role will be full time
• 2 years of relevant experience in social media or agency experience
• Must be a strong, creative writer for captions and blog posts.
• Have a lot of experience with Canva and a good eye for graphic design
• Sound editorial judgment, writing skills and ability to create a distinct voice.
• Tested strategies and ideas for reaching new and established audiences.
• Understanding of and ability to write in brand voice and tone, as well as excellent written and communication skills.
• Fast-learner who can quickly spot trends and adapt to ever-changing social landscape
• Some knowledge of social scheduling.
• Pop culture and general social media knowledge.
• Must live and breathe social media.
• Knowledge of, and a passion for, the digital media industry and its key players and influencers.
• Self-starter who is able to wear multiple hats and juggle multiple social media platforms simultaneously.
• Ability to work independently, quickly and thrive in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.

Programs we use on a daily basis:

• Slack
• Canva
• Capcut
• Planoly
• Trello
• Instagram
• TikTok
• Facebook
• Pinterest
• LinkedIn
• Threads
• Meta Business Suite
• In-App Promotions (boosting)



About Social Style House

Social Style House is a full-service digital marketing and branding agency helping industry professionals, fashion, lifestyle and ecommerce brands grow their social media following and drive traffic to increase sales and scale their business. We specialize in website design, social media management, content creation, and digital advertising for brands and small businesses across every industry.

• Work is 100% remote
• We will request examples of feeds, captions, posts, tiktok/reels videos you have done so please have that ready!

Social Style House

What you will be doing

The Marketing Strategy Manager administers Hospitality Ventures Management Group’s corporate brand and marketing communication strategy while serving as HVMG’s field marketing support.

This person needs experience executing strategies and plans that establish a consistent brand voice plus experience managing digital environments for small to medium-sized organizations is required. This role will interface with external marketing / public relations partners and work to deliver on company-planned corporate communications, social media management and digital marketing.

Additional Responsibilities include:

HVMG Corporate Brand Marketing Manager ~50%

• Execute HVMG’s brand, social media, public relations and digital marketing strategy.
• Manage HVMG’s internal and external communication plan.
• Acumen and pull through of current hospitality industry best practices and principles in marketing and communications.
• Manage HVMG.com, partner with internal subject matter experts to keep content relevant and current.
• Conduct regular content and image audits of hotel and management company website(s).
• Create and manage workflows for new leadership hires and promotions; new hotels; and new case studies to ensure that they are communicated across all channels.

Field Marketing Support ~50%

• Track and manage the effectiveness of HVMG’s marketing, brand, digital and PR partners.
• Implements the execution of the portfolio’s hotel marketing strategy.
• Deploys paid media campaigns, monitors return on ad spend (ROAS) and optimizes ROAS based on most profitable tactics.
• Monitors the effectiveness of each hotel’s social media strategies across multiple platforms.
• Support the hotel sales department with media design and execution through agency partners.
• Work with vendors to manage paid search, creative, paid listings, and pay-for-performance advertising opportunities.
• Assist with branding efforts for independent hotels.
• Act a hotel brand liaison to pull through all brand marketing programs, best practices, and act as brand marketing subject matter expert.
• Occasional travel may be required.

Who you will be working with

• The position will support HVMG’s Corporate Director of Marketing Strategy’s efforts in executing the field-based hotel marketing programs.
• This role directly supervises the 3rd party public relations, marketing and social media agencies.

Education & Experience Requirements

• Bachelor’s in Business, Marketing, or a relevant field of work, or an equivalent combination of education and work-related experience.
• A minimum of 5+ years of progressive marketing communications, public relations, and/or digital marketing experience.
• Hospitality industry experience, Required!

Awesome Benefits:

• Medical / Dental / Vision
• Short Term Disability / Long Term Disability / Life Insurance
• 401k – 4% Match
• Paid Vacation Days / Paid Holiday / Paid Sick Days
• Company Travel Discounts

An Equal Opportunity Employer

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

HVMG – Hospitality Ventures Management Group

A leading entertainment and consumer goods company is looking for an Associate Marketing Manager to assist their team in a 6 month temp assignment!

Job Details:

TEMP – 6 Months

HYBRID – Anaheim, CA

PAY: $46-$50/HR

Responsibilities:

• Assist the Manager and Senior Manager in implementing their account portfolio strategy to effectively plan and carry out essential marketing initiatives for a group of alliance partners involved in both domestic and international operations.
• Cultivate a profound understanding of contractual commitments and the business goals of the alliances.
• Cooperate with vital alliance partners and diverse teams to pinpoint, formulate, and execute innovative campaigns that not only fulfill the business objectives of the partners but also bring value to the brand.
• Organize consistent communication with alliance partners and ensure the timely completion of all agreed-upon deliverables as per the partnership agreements.
• Oversee the implementation and monitoring of alliance partner engagements across different business units.
• Create and maintain a current analysis and database of dual marketing programs with partners in Salesforce and SharePoint.
• Assist and provide direction as necessary, in partner meetings to guarantee optimal outcomes.
• Stay attuned to ongoing marketing trends and industry developments to aid in crafting annual and long-term account strategies for a cluster of alliance partners.

Qualifications:

• A bachelor’s degree.
• 3+ yrs of experience within marketing, promotions, brand management, sponsorship, or agency.
• Highly skilled in SharePoint and Salesforce.
• Possesses a strong knowledge of Microsoft Office and Keynote.
• Must be able to work on-site in Anaheim, California.
• Ability to multi-task within a face paced environment.
• Capable of effectively guiding and exerting influence over multiple teams and projects concurrently, even in the absence of direct authority.

Please submit your resume for consideration!

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.

Syndicatebleu

The Digital Media Director is a key leadership role responsible for overseeing and implementing digital media strategies for the agency. The role involves managing and optimizing various digital media channels to drive brand awareness, engagement, and conversions. The Digital Media Director collaborates with cross-functional teams, including the Director of Integrated Marketing, traditional media, and creative to develop and execute integrated digital campaigns that align with our client’s marketing objectives.

Key Responsibilities:

1. Digital Media Strategy: Collaborate with Director of Integrated Marketing to develop and execute comprehensive paid digital media strategies that align with our client’s marketing and business goals. This includes defining target audiences, choosing appropriate digital platforms, and setting KPIs to measure the effectiveness of campaigns.
2. Paid Media Management: Oversee the planning, execution, and optimization of digital advertising campaigns across various platforms, such as Google Ads, Facebook Ads, LinkedIn Ads, programmatic display, and other paid media channels. Monitor budgets, bids, and performance metrics to ensure optimal ROI.
3. Team Management: Lead and mentor a team of digital media specialists and coordinators. Provide guidance, support, and ongoing training to ensure the team’s success in executing digital media strategies.
4. Data Analysis, Optimization and Reporting: Utilize data analytics tools to track and analyze the performance of digital media campaigns. Lead team in preparing regular reporting and analyses of campaign performance that will then be shared with clients and relevant agency team members. Use these insights to make data-driven decisions and continually improve campaign effectiveness.
5. Collaboration with Creative Team: Work closely with the creative team as they develop compelling and engaging digital content, including ad creatives, videos, infographics, and other assets tailored to different digital channels.
6. Market Research: Stay up to date with the latest digital marketing trends, industry best practices, and emerging technologies. Collaborate with Director of Integrated Marketing to conduct market research to identify opportunities and new digital media platforms to reach the target audience effectively.
7. Budgeting: Working with team to closely monitor and manage the digital media budgets in real time, ensuring that media spending is on target.
8. Vendor Relationship Management: Collaborate with external digital vendors and media partners to negotiate contracts, develop partnerships, and maximize the value of media investments.

Qualifications and Skills:

• Bachelor’s degree in Marketing, Advertising, Communications, or a related field. A master’s degree may be preferred, or relevant experience.
• Proven experience in digital marketing and media management, with a focus on developing and implementing successful digital media campaigns.
• Strong understanding of various digital channels, advertising platforms, and marketing technologies.
• Proficiency in using data analytics tools to track and measure campaign performance (e.g., Google Analytics, social media analytics, etc.).
• Demonstrated ability to lead and motivate a team, fostering a collaborative and innovative work environment.
• Excellent communication skills, both verbal and written, with the ability to present data-driven insights to stakeholders at all levels.
• Strategic thinker with the ability to identify opportunities and solve complex problems in the digital space.
• Familiarity with compliance and regulatory considerations related to digital advertising and data privacy is a plus.

The Digital Media Director plays a crucial role in shaping the agency’s digital capabilities. Their expertise in digital media strategy, data analysis, and team leadership is essential for achieving marketing objectives and fostering growth in our digital services.

Asher Agency

***MUST HAVE EXPERIENCE AS A MARKETING PROFESSIONAL IN THE CONSTRUCTION OR ARCHITECTURE INDUSTRIES***

***MUST SUBMIT A PORTFOLIO OF WORK SAMPLES***

Overview:

Our company is seeking a motivated, self-directed individual who will be responsible for utilizing primarily Microsoft PowerPoint and Adobe InDesign to conceive, design, lay out, and coordinate illustrations and creative artwork in accordance with Request for Qualifications (RFQ) and Request for Proposal (RFP) requirements, under the direction of and in collaboration with our Account Executives and Marketing Director.

In this role you will:

• Collaborate with internal team of Account Executives to develop and execute innovative graphic concepts for proposals and presentations.
• Identify areas in proposals and presentations that warrant compelling graphics in lieu of narratives, bulleted lists, etc.
• Participate in kickoff and document review meetings and incorporate feedback from document reviews.
• Support multiple proposals and presentations in a time-sensitive, deadline-driven environment while maintaining high levels of customer service, organization, and quality.
• Develop master proposal and presentation templates for internal team and clients.
• Maintain and update library of proposal and presentation graphics and elements.

What we are looking for:

• Related graphic design experience in construction or architecture industries.
• Extensive knowledge of the Adobe Creative Suite, including InDesign, Illustrator, and Photoshop, as well as Microsoft Office, including Word and PowerPoint. IF YOU DO NOT HAVE EXPERIENCE WITH POWERPOINT, PLEASE DO NOT APPLY. IF YOU DO NOT HAVE EXPERIENCE WITH INDESIGN, PLEASE DO NOT APPLY.
• Knowledgeable about the proposal process and hands-on experience in the development of both proposal and PowerPoint templates and frameworks.
• Must possess critical spelling and grammar skills needed to proof proposals and PowerPoints.
• Strong attention to detail, organization, and the ability to work independently under tight deadlines.
• Ability to work on multiple projects simultaneously in a fast-paced environment.
• Team-oriented attitude: ability to listen, collaborate, and communicate with Account Executives, marketing specialists and external clients.
• Strong time management and task prioritization skills required to ensure timely submittal and/or delivery of proposals and presentations.

Please take a moment to explore our website (preswerx.com) to learn more about us before applying.

Although this is a full-time, salaried WORK FROM HOME position, applicants MUST RESIDE IN FLORIDA, GEORGIA, OR TEXAS.

PRESWERX

We are looking for a full time, positive and self-motivated Marketing Manager, to join our Marketing Department

Hampton Products International Corporation, located in south Orange County, CA, is a privately-owned, middle-market branded consumer products designer, developer, and marketer of innovative products in the security hardware, decorative hardware, storm and screen door hardware, and automotive accessories categories.

Under the supervision of the Business Segment Leader, the Marketing Manager executes the implementation and maintenance of business programs and initiatives to support business segment growth.

Essential Duties and Responsibilities:

• Supports and executes segment growth strategies in collaboration with Finance, Sales, Global Supply, R&D, and all other functional areas
• Assists with brand, channel, and product marketing initiatives in support of the overall segment strategic plan
• Leads detailed project execution (project management) for new product introduction working collaboratively with engineering, sales, and supply chain associates
• Assists in the achievement of key milestones in project execution including product launch date, margin, and sales goals
• Performs consumer research to gain insights into key value proposition drivers for segment products, while researching opportunities for new and innovative solutions
• Executes projects and key initiatives within targeted budget for sales, margin, direct costs for the assigned segment/line of business.
• Analyzes and manages revenue, cost, and margin for segment/line of business.
• Manages product innovation and project prioritization efforts.
• Aligns marketing and promotional strategies with public relations.

The successful candidate will have the following:

The successful candidate will have the following:

• Four-year college or university program certificate in marketing, business, or related discipline; and no less than 3-5 years of progressive management experience in marketing; or equivalent combination of education and experience.
• At least 5 years of experience in the consumer goods industry.
• Master’s degree in business or marketing is preferred.
• Project management experience related to new product introduction and a NPI milestone process.
• Outstanding interpersonal skills with the ability to organize and execute cross functional projects and initiatives for new products, programs, trade, and promotional events.

Don’t let this job get away. Many feel that Hampton Products is a special place to work, and our core values are the primary reasons for that feeling. These core values (Inspiration, Caring and Innovation) are the soul of our company, and they are what set us apart. If this resonates with you, here’s your chance to work for an outstanding company that really cares about its employees as well as its customers. If you are interested, please apply here: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=5eff9573-c20b-434f-87a6-d96b7fd7c8c2&ccId=19000101_000001&jobId=461987&source=CC2&lang=en_US

Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Hampton Products is an Equal Opportunity Employer.

Hampton Products

Job Opportunity: E-commerce Assistant at Plumbers Wholesale Supply

Company Overview:

Plumbers Wholesale Supply is a well-established and growing wholesaler that has been in business for over 80 years. We specialize in providing high-quality plumbing supplies to our customers. With our commitment to excellent customer service and product knowledge, we have built a strong reputation in the industry.

Position: E-commerce Assistant

Compensation: $20-$22/hr, Signing Bonus, 6-Month Bonus

Location: Detroit, Michigan

Type: Full-Time or Part-Time

Job Description:

As an E-commerce Assistant at Plumbers Wholesale Supply, you will play a crucial role in ensuring the development and growth of our online presence. You’ll collaborate with the IT Manager on tasks relating to E-commerce, Digital Marketing, and Graphic Design.

Responsibilities:

• Find and enter product data into our ERP system.
• Organize products into our online category structure through a product inventory management system.
• Assisting online customers with placing and tracking orders through chat and phone.
• Scheduling and coordinating online order shipments.
• Reach out to customers who abandoned checkouts online or who reached out after hours.
• Creating mass email and physical advertising material.
• Creating social media content (photo/video/graphics) and posting as needed.
• Design promotional flyers for events and sales.

Qualifications:

• High school diploma or equivalent; associate/bachelor degree, ongoing education, or certification in IT-related field preferred.
• Strong problem-solving skills and attention to detail.
• Enthusiastic learner with a proactive attitude towards technology.
• Ability to work collaboratively in a team environment.
• Experience in Shopify and Magento preferred.
• Fluency in both English and Hindi is a plus.

What We Offer:

• Competitive compensation package.
• Opportunity to learn and grow in a supportive environment.
• Exposure to a variety of IT systems and technologies.
• Employee discounts on plumbing products.
• Simple IRA Match
• Signing bonus after 90 days
• Health Insurance
• PTO

Plumbers Wholesale Supply

Your Opportunity for Impact

The Market Manager is responsible for the overall management of the market office(s) operations, sales, and delivery functions. This includes developing and implementing business strategies, managing staff, driving revenue growth and profitability. The Market Manager must also maintain strong client relationships, build new business, and ensure compliance with all company policies and procedures. Ensuring uniformity of operations, adherence to Kelly processes and procedures.

Standard Success Measures:

• Increasing operational hours to align with budget forecasts and business expectations
• Achieving high client acquisition volumes and retention goals
• Staff employee engagement scores
• Maintaining high NPS and other quality satisfaction measures of clients and talent
• On time fill rates
• Fill rate
• Order Demand
• Hours
• Temporary employees on assignment
• Temporary turnover
• Cycle time
• Budget achievement: Revenue, GP, and Contribution

Essential Functions:

• Develop and execute business market strategies to achieve revenue targets and profitability goals.
• Manage and motivate a team of recruiters, sales professionals, and customer or talent support professionals as well as any other functional team leads or staff assigned to achieve goals and exceed expectations.
• This position also has responsibility for the selection, managing, performance evaluation, coaching and development of all staff members
• Establish and maintain a strong working relationship with the customers and temporary employees
• Drive new business development efforts in staffing and outsourcing by identifying and pursuing potential clients in the local market
• Ensure compliance with all company policies and procedures, including employment law, safety regulations, and financial reporting requirements.
• Manage financial health metrics including DSO and prepare reports for senior management.
• Maintain a strong understanding of the local labor market and industry trends to stay ahead of the competition
• Coordinate internal and external resources to develop responses to RFPs (Request for Proposal). Assist in proposals and presentations. Coordinate resources for implementation of new Kelly solutions and services.
• Participate in industry associations, conferences, and other events to promote the company’s brand and stay up to date on industry developments to empower the Kelly brand inside the market and region
• Perform safety checks and investigate accidents.
• Foster positive employee relations through effective leadership and team building.
• Perform these duties and conduct themselves in a professional, ethical and legal manner consistent with Kelly standards and methods of operation.
• Perform other duties as assigned or necessary for the success of the team and operations.

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, or a related field preferred; or a minimum of 5 years in staffing industry with demonstrated success in growing and cultivating market growth.
• Proven track record of achieving revenue targets and profitability goals.
• Experience managing a market between 30 -70 Million in size
• Strong leadership, team building, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to communicate and collaborate with senior leadership.
• Ability to cultivate and develop relationships across Kelly Business Units.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

Our Value Proposition

Kelly connects skilled people with some of the best companies in the world through our recruiting and outsourcing practices. As advocates for the value of all workers and workstyles, we’re united by our passion to connect people to work and support them in reaching their greatest potential. Our work truly matters, and we know it. We celebrate each other’s successes, because we’re all in this together and we know that empowering others lifts us all. Come join us and you’ll see we are a group of people dedicated to breaking down barriers for all people who want to work and connecting people to work that enriches their lives.

Your Total Health

At Kelly, we design our benefits with you and your total health in mind. Our plans focus on your emotional, mental, spiritual, financial, social, occupational, environmental, and physical well-being.

Key Benefits:

• Paid Time Off (3 weeks)
• Holidays (8 days)
• Sick / Mental Health / Well-Being (5 days)
• Floating Holidays / Personal Significance (4 days)
• Volunteer Day (1 day)
• Healthcare – including Medical, Dental and Vision
• 401(k) Match
• Vacation Purchase Program
• Tuition Reimbursement
• Health Savings Account / Flexible Spending Accounts
• Company Provided Life and Disability Insurance
• Paid Parental Leave
• Adoption Assistance

Our Commitment

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.

KellyOCG