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  • Staff / Crew

*The ideal candidate resides in Philadelphia, Baltimore, or Washington DC.

Founded in 1945, Factory Motor Parts Company is a multi-generational family business based in Eagan, Minnesota. We are an industry leader in OEM after-market automotive parts distribution for some of the world’s top aftermarket brand automotive parts. With 345+ locations, and over 3,500 employees in 35+ states. Our growth depends upon building solid relationships with customers, colleagues and suppliers. As we continue to grow our footprint, our employees always come first, as they are the fabric of the company. Career challenges and opportunities are limitless for our employees. Our team takes pride in knowing we are part of an extraordinary company of talented, high-performing professionals who enjoy working in a challenging, entrepreneurial environment.

JOB SUMMARY:

Factory Motor Parts is currently seeking a driven dynamic business leader to act as a Market Sales & Operations Manager.

This position is responsible for strategically leading and managing the success of this area’s distribution operations and sales; achieving new heights in the areas of inventory management, staff supervision and development, cash management, delivery and warehouse logistics, sales, and highest quality customer service. This position leads a team of experienced operations and sales managers, sales reps, warehouse and delivery specialists, and customer service personnel in growing the FMP customer base in all channels of the Aftermarket Auto Parts industry.

DUTIES AND RESPONSIBILITIES:

  • Effectively train Location Managers and staff on company procedures and expectations enabling each location to maximize sales and profit.
  • Review P&L reports with each Location Manager to ensure compliance with expenditure requirements that achieve company financial goals.
  • Oversee financial reporting related to multiple income streams, inventory, and returns.
  • Evaluate and audit all locations safety and security checklist including reviewing all accidents and incident reports.
  • Review each location’s inventory adjustment file to ensure the Location Manager or authorized personnel are the only ones correcting inventory. Ensure cycle counts are being completed.
  • Audit transfers for all locations to ensure the timely processing of inbound and outbound shipments.
  • Responsible for driving sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies.
  • Effectively build an innovative and customer focused sales culture.
  • Recruitment, hiring, training and retention of top sales and operations talent.
  • Strong leadership and interpersonal skills with the ability to develop, lead, manage, train, direct and coordinate the efforts of others, including Sales and Operations teams, and Customer Service Representatives.
  • Demonstrated knowledge of the full cycle of sales with an entrepreneurial mindset to grow a region.
  • The ability to effectively manage multiple tasks in a fast-paced environment with a high attention to detail.
  • Knowledge of Automotive Industry, Operations, and Safety processes, programs, and procedures.
  • Minimum of 5 years’ leadership experience in an automotive parts distribution operations and/or leadership role with at least 3 years of P&L responsibility.
  • Knowledge of market conditions, economic trends and competitive pressures with ability to create strategies and tactics for successful obtainment of goals.
  • Capability to analyze reports and information to improve processes and business outcomes.
  • Strong computer skills including experience with sales CRM software, report creation, and Microsoft Office.
  • Ability to communicate in all forums compellingly.

MINIMUM REQUIREMENTS:

  • Candidates must have 8-10 years of successful experience in the automotive parts industry (OEM).
  • At least 5 years in an operations and sales management leadership role.
  • Willingness to travel approximately up to 50% of the time throughout assigned region is a must.
  • Experience managing muti-site, muti-state territories is strongly preferred along with a solid distribution background.

PREFERRED EDUCATION BEYOND MINIMUM QUALIFICATIONS:

  • Bachelor’s Degree in Business Administration or related field.

Drug screen and background check administered as a condition of employment.

We are an EEOC/AA Employer.

An industry leader, FMP offers well-balanced compensation and benefits programs, which may including medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD (Short Term Disability) / LTD (Long Term Disability), + much more. Salary is based on experience and job performance.

Factory Motor Parts

I am looking for a Staff PM to report directly to the CPO and manage a Pet services company’s underlying content infrastructure supporting a trio of offerings.

Candidate Requirements:

• A track record of at least 5+ years in conventional product management capacities.

• A cumulative professional experience exceeding 8+ years.

• Proficiency in steering multiple extensive product development ventures and endeavors from inception to successful fruition.

• An autonomously motivated and accountable product leader with a sound capability to estimate feature scope vis-à-vis milestones and available resources.

• An enthusiastic team collaborator who cultivates strong relationships and readily volunteers assistance when partner marketing necessitates the promotion of your product.

• An affirmative, adaptable, and flexible mindset that prevails amidst pressure and shifts in the market landscape (e.g., novel mandates, upswings in pet ownership, new strategic prospects).

• Outstanding presentation skills, encompassing an eye for creating comprehensible presentations and recurrent interaction with executive-level Q&A sessions.

• A strong grasp of the fundamentals of product management—ranging from adept management of productive agile processes to your individual product framework, showcasing your adeptness with tools and structures that expedite efficient work.

• Experience in the Pet Care industry is a notable advantage.

**THIS IS A HYBRID ROLE SITTING IN SF OR NY**

Robert Walters

Title21 Health Solutions, a leading provider of Health and Life Science data management solutions, is seeking a Product Manager II to join the Title21 Team in their mission to advance Cellular Therapies and Enterprise Quality Management Systems (EQMS). This position seeks candidates who have a strong background in Product Management focused on the Health and Life science domains and is charged with providing domain and product expertise to the Title21 teams responsible for the successful product development of our Cell Processing/Manufacturing Software and EQMS systems. The ideal candidate has extensive experience managing a product portfolio and has a passion for leading the development of software technologies to deliver on their promise of improved product manufacturing, quality, and patient outcomes. The candidate will have a career track record of progressive accomplishment in Product Management in the cellular processing/manufacturing and/or EQMS space, in addition to a solid technology background.

This position will require a company-paid relocation to Phoenix, AZ if you do not already reside here.

Required Experience

• Relevant work experience, in the Health and Life Sciences, in one or more of the following areas

o 5 – 10 years as Product Manager developing Manufacturing Execution Systems or similar.

▪ Strong understanding of lab or cell manufacturing processes, including experience with open processing and closed processing systems.

▪ Strong understanding and familiarity with supporting systems, as applicable to the cell processing (and/or cGMP setting), such Raw Materials and Equipment Management, Labeling (including ISBT 128), QC/Labs, and Finished Product Inventory Management.

o 5 – 10 years as Product Manager developing EQMS

▪ Strong understanding and familiarity with Health and Life Science EQMS, including Document Control, LMS, Error Management, Audit, etc.

o Agile development frameworks

o Using Product Management and Development toolsets

o DevOps

• Strong understanding and familiarity with regulations and standards including, FDA (21CFR Part 11, GxPs, PHS Act), EMEA, GAMP 5, FACT, etc.

o Strong understanding of Software Validation in the GMP/GAMP5 frameworks.

Responsibilities

• Provide domain and technical support and leadership in managing Product Development of Title21 Manufacturing Execution Systems and/or EQMS, including working with external development teams.

• Serve as the “Voice of the customer”, working with customers to specify, document and beta new and improved features.

• Plan Builds, Releases, timetables, and maintain Product Backlogs.

• Develop and maintain Product Requirements Documentation.

• Develop of Product Release notes and supporting documentation.

• Participate in Customer Training.

• Provide technical guidance to QA for the development of validation plans and approaches for both software development and customer implementations to ensure product quality.

• Assist the Business Development Team with technical expertise in presenting Title21 solutions.

• Develop and present case studies and other similar presentations to academia and industry in the successful implementation of technology to solve current challenges and facilitate new opportunities.

Required Soft Skill Set

• Strong technical skills and familiarity with software technology

• Demonstrated ability to learn quickly and add value immediately in a fast-paced environment.

• Demonstrated ability to work as both a team member and as an individual contributor.

• Excellent time management skills.

• Excellent verbal, public speaking, and written communication skills. Ability to effectively document results.

• Demonstrated ability to deliver clear, concise instructions, communicate difficult concepts simply and effectively, and maintain professional presentation skills.

• Highly detailed oriented with extremely good follow-up.

• Excellent interpersonal skills

• Strong initiative and ability to thrive in self-directed work teams.

• Strong critical thinker with the ability to learn new systems, synthesize information and formulate recommendations.

Personal Traits

• Ability to work independently and self-starting.

• Enjoy working on a team with enthusiastic, talented professionals; being a team player and enjoying a collaborative environment is essential.

• Ability to be agile in a high growth, fast-paced environment.

• Willingness to learn, grow and take on more responsibilities.

• Desire to learn the Title21 software systems.

• Self-starter, reliable, conscientious, customer-focused team member.

Education Requirements

• Minimum BS 4-year degree in health or life sciences. Master’s in health or life sciences discipline is preferred.

Position Type

• Full-Time Employment; Non-Exempt

Travel

• Potential; approximately 15%

Location

• This position is located in Phoenix, AZ.

Benefits

Title21 Health Solutions provides a competitive compensation and benefits package including:

• Medical Plan/Dental/Vision plan

• 401(k) with company match

• Paid Holiday/Vacation/Birthday/Personal-Sick days

• Life/Disability Insurance Plan

Title21 Health Solutions

Based in Poway, California (North San Diego County), Toray Membrane USA, Inc. (TMUS) is looking for a full-time PRODUCT LINE MANAGER to join its team. This position will be responsible for managing the Residential/CSM product line (MB4) and coordinating with other departments to grow the specific business target. This position will serve as the company’s in-house expert and specialist coordinating technical, manufacturing, and marketing aspects of a defined product line. Salary: $110k to $130k/year (base) commensurate with experience plus variable compensation component.

 

Essential Duties include:

  • Interfaces with Regional Sales Managers, Global Sales Team (GST) members, and TMUS customers, including end users, consulting engineers, OEMs, government officials, and all others to promote the sale of Toray products and services.
  • Define products needed by the marketplace using input from Regional Sales Managers, consultants, and end users.
  • Coordinates with manufacturing to prepare prototypes and products for sale. Manage field tests and obtain data for review internally and remedial action if necessary.
  • Attend weekly scheduling meetings and provide input to manufacturing on order priorities and ship dates as necessary.
  • Establish pricing, coordinate promotional materials, conduct training, prepare technical papers, and participate in trade show activities.
  • Select and manage subcontractors and/or consultants used by the company from time to time under the direction of management.
  • Prepare annual capital and sales budgets for the product line.
  • Determine if pilot testing or demonstrations are necessary and then plan and manage this activity.
  • Coordinate with HQ on compliance and certification standards, such as FDA, NSF, EU, ASME, etc., to meet current regulations.
  • Control inventory levels through the sales and procurement of MB4 production and components from HQ and TAK, a sister company.
  • Conduct training presentations as necessary to educate company personnel, Regional Sales Managers, and the Global Sales Team on the product line.
  • Provide market feedback on important matters with respect to the company’s commercial and competitive position.
  • Interface and report as required with other Toray business and regional operations such as Europe, Asia Pacific, and the Membrane Division HQ in Japan.
  • Travel on behalf of the company using company funds in a responsible manner, following all company policies.
  • Coordinate with Sales, Human Resources, Manufacturing staff, and other departments in the company.
  • Conduct yourself as a good corporate citizen and encourage others to do the same, following the guidelines and policies of the company, as well as the employee handbook. 

Experience/Skills Required

 

The ideal candidate will have at least seven (7) years of experience in the membrane field and water treatment industry. 

Must possess technical knowledge of RO, UF, MF, and NF products for the food/beverage industry as well as comprehensive knowledge of the production process. The ability to understand client needs, maintain client satisfaction, as well as possess effective communication and negotiation skills is required. Strong interpersonal and customer service skills, organizational skills, effective presentation skills, the ability to troubleshoot and engage in problem resolution, multi-task and shift priorities where necessary, as well as work efficiently and professionally under pressure, and be detail-oriented with strong follow-through skills also required.

 

Education/Certifications. Must possess a bachelor’s degree. A degree in Science or Engineering is preferred.

 

Other Important Information. TMUS offers rich employee benefits that include a 100% company-paid medical plan, 401(k) plan with employer match, flexible spending accounts, paid time off, gym membership, and many more. In connection with an application for employment, applicants considered for hire will be required to submit to a post-offer employment health screen and background check to include criminal history consistent with applicable federal and state laws. NOTE: Interested candidates must include a COVER LETTER when submitting a resume for consideration if applying for this opportunity.

 

The company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or membership in any other legally protected category.

Interested? To apply, please forward your Cover Letter and Resume to [email protected]. Principles ONLY. No recruiters or search firms, please.

Toray Membrane USA, Inc.

The Product Manager is responsible for the growth of existing products as well as the development of new products and features. The Product Manager leads the Product Development team on a range of important activities related to the Color Guard product line including detailed analysis, concept generation, product development, testing, product support, and portfolio management.

Essential Duties and Responsibilities:

  • Develop and maintain product plans to guide portfolio strategy.
  • Conduct regular analysis of product line performance (sales trends, regional and geographic customer analysis, revenue, margin, ext.) to guide short and long-term action plans.
  • Evaluate requests for product changes, enhancements, etc.
  • Develop and execute current and future product launches acting as Project Manager throughout the NPD process from concept to launch.
  • Support investigation of field failures and customer complaints.
  • Develop and conduct product testing, installation, and field tests of new and existing products.
  • Conduct customer visits to evaluate market needs and opportunities.
  • Help develop training programs to educate the sales team, distributors, dealers and contractors on the features, benefits, and applications of our products.
  • Partner with external and internal resources to update sales, marketing, and technical documentation.
  • Evaluate and lead the development of product literature, samples/displays, product databases, installation guides/videos, and technical data sheets.
  • Facilitate annual review process on product line rationalization and provide suggested disposition on slow-moving and obsolete inventory.
  • Performs additional duties as needed and/or assigned.

Qualifications:

  • Bachelor’s degree in business administration, engineering, or equivalent work experience. At least 3 years in both Product Management and leading a New Product Development Team. Experience with building products preferred. Project Management Professional (PMP) certification a plus.

Poly Vinyl Co.

$$$

This position manages the creation and execution of surveys for commercial construction locations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Works with AutoCAD designers who design 3D commercial floor plans for commercial construction sites, managing the survey process.
  • Management of projects using Faro scanning and Matterpoint surveying.
  • Manage the coordination of schedules of department members and vendors.
  • Supervise the generation and compilation of reports with emphasis on problem-solving to maximize processes.
  • Direct activities to ensure project processes are on schedule and within budget.
  • Manage communication of expectations for project goals to all internal and external personnel and document actual results.
  • Effectively prioritize and execute initiatives in a fast moving, ever-changing environment.
  • Must be able to work independently with attention to detail and accuracy.
  • Must display technical aptitude, be highly organized and work well in a collaborative environment.

EDUCATION, EXPERIENCE and TRAINING:

Bachelor’s Degree from a four-year college or university or equivalent work experience.

At least 5 years of experience with large customer interface preferred.

Experience in construction environment preferred.

COMPUTER SKILLS:

Proficient in Microsoft Office Applications including Google Drive, photo storage, Faro scanning technology and Matterpoint surveying. Intermediate to Advanced Excel skills necessary.

WORK ENVIRONMENT / PHYSICAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position works in an environment with moderate noise level. (Examples: business office with computers and printers, light traffic). Usual office environment with frequent sitting, walking, standing, and occasional climbing, stooping, kneeling, crouching, and balancing. Frequent use of eye, hand, and finger coordination enabling the use of office machinery. Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as telephone. The employee must occasionally lift and /or move up to 20 pounds. Ability instructions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

Powerhouse

Role: Technical Security Product Manager

Location: Houston, TX 77002

Long-term Contract

100% ONSITE

Qualified candidates should send an updated, Word version of their resume to Cara Mason at [email protected]

Job Description:

We are seeking a Technical Product Manager for our application security team. You will be accountable for gathering, analyzing, and documenting the requirements from stakeholders and existing code that will be used to define technical requirements that meet our security objectives. You will play an important role in ensuring coordination and collaboration of development teams in the continuous improvement of our commercial applications executing a wide range of business processes. Your duties will also include managing product backlog and prioritizing deliverables to provide best value.

Responsibilities

  • Creates and maintains a product backlog reflecting value and prioritizing work for the security engineering team.
  • Analyze code and business requirements for the development of security related enhancements and documentation.
  • Deliver technical designs, estimates of development time, and plan individual deliverable work.
  • Distill roadmaps into requirements and then prioritized sprints with the help of the engineering team.
  • Work with product engineering leadership to prioritize enhancements and releases
  • Provide quality assurance (QA) review of non-code developer’s deliverables (i.e., design documents, test plans.)
  • Collaborate with QA team to support test plans and execution.
  • Acquire and maintain system and business knowledge needed to support both end users and other internal or external technical teams.
  • Work directly with team members and business analysts to understand new/changing business requirements and functional enhancements as requested. This includes delivering high-value technical solutions in support of changing business requirements and initiatives.
  • Manages an enhancement request process to identify work of high value.
  • Conveys the goals and security requirements for enhancements and new development and works with Business Analysts to assist with the elaboration of the user stories and requirements to ensure proper adoption of security standards.

The successful candidate will meet the following qualifications

  • 5+ years of experience working with software application development teams and business partners.
  • 5+ years of experience in Information Technology specific to application development experience. 2+ years of Product Owner experience is a plus.
  • Experience developing and driving adoption of public APIs for use by other developers.
  • Experience developing security frameworks for authentication, action entitlements, and data entitlements is a plus.
  • Be comfortable with thinking in multiple layers of abstraction when dealing with critical security concerns that have regulatory implications.
  • Be comfortable working with and recommending configuration in a zero-trust security setting.
  • Have experience working with encryption.
  • Proficiency in managing application backlog using tools like ADO TFS or Jira.
  • Bachelor of Science degree from a 4-year accredited university, or 5 years of related industry experience or equivalent technical experience.
  • Computer Science, Computer Information Systems (CIS), or Management Information Systems (MIS) degree is preferred.
  • Experience working in an Agile organization using Scrum, Kanban, Scaled Agile Framework (SAFe), or other scaling model.

INSPYR Solutions

$$$

POSITION

The High Jewelry Category Director is an experienced product expert who will use first hand insight and understanding to grow and develop the High Jewelry business in North America. This candidate will manage the category and address assortment optimization, pricing and competitive analysis. This Director will serve as an ambassador for the category, internally and externally, providing product education to the network. Success will be measured by increased sales revenue, productivity and improved market share.

Becoming a BOLD Bulgari team member means being part of an authentic, passionate work environment, while working for a CONTEMPORARY brand of worldwide renown. Among our most imperative challenges is to

recruit BRILLIANT, PASSIONATE and INNOVATIVE people to join our team. As a global player, Bulgari is committed to all issues affecting diversity, and we recruit and hire employees from around the globe, ensuring that everyone has the BOLD opportunity to succeed. We find that employees from different cultural, linguistic and national backgrounds provide us with an EXQUISITE knowledge for understanding complex international markets. Beyond diversity, we actively promote Corporate Social Responsibility, as we insist on maintaining a safe and open environment, where UNIQUE people can express their own ideas and passions.

ESSENTIAL DUTIES

  • Ensure Market and Competition analysis to benchmark Bulgari Product Positioning and all Marketing levers.
  • Steer Product Strategy based on market trends, competitor’s strengths/weaknesses and competitive advantages
  • Coordinate Marketing brief development to define the Product Portfolio, new collection structure, brand positioning, price, cost target, margin, expected revenues, etc.
  • Manage product Life Cycle, defining strategy (new items, carry over, obsolete items) in coordination with HQ
  • Define distribution strategy and allocation for HE products and work with HQ to define assortment for store network
  • Create sales forecast for HE and monitor sales results
  • Participate in the Product Development Process to ensure local needs are met
  • Cooperate with central/local functions to organize Corporate/local events.
  • Cooperate with Visual Merchandising to define Visual merchandising guidelines and sales support materials.
  • Develop strategic planning (3 Year Plan and yearly budget, revenues, share of markets, cost/margin).
  • Constantly liaise with Store Managers collecting feedbacks on products and on customer reactions and provide recap to local management and HQ for follow up.
  • Prepare and distribute briefs and reports on a regular basis to ensure that all store managers and staff are completely aware of new products, merchandising guidelines and sales analysis.
  • Monitor competition assortments creating trend reports and providing competitive analysis and researches.
  • Partner closely with the Retail Training Team to analyze existing content, identify learning opportunities, and create any necessary content to address needs.
  • Prepare sales teams to host High End clients at High Jewelry events.
  • Identify learning opportunities within Private Client Relations Manager and High Jewelry Club members and address in partnership with Retail Training and High Jewelry Team.
  • Support in-store trainings to upskill Client Advisors in gemstone knowledge and communication.
  • Help develop current High End Client Advisors through training and coaching as well as future High End Client Advisors.
  • Collaborate on the Onboarding process of all regional retail hires.
  • Assist in the localization of any HJ training initiatives launched by central training.
  • Collaborate with interdepartmental committees or task forces, as necessary.

KEY COMPETENCIES

  • Experience working in a luxury environment is essential
  • Expertise in jewelry, with a focus on gemstones and exceptional craftsmanship
  • Gemologist or GIA certification preferred
  • Track record of success in product merchandising or similar field
  • Demonstrated experience coaching and mentoring client advisors in a luxury retail environment
  • A people person with high energy and a drive to succeed; a natural relationship builder
  • Professional, approachable, knowledgeable, and gracious in all interactions
  • A focus on quality and an evident passion for our product and service is critical

KPI’S

  • Achievement of sales targets
  • Improvement of KPIs (productivity, sales/boutique, etc.)
  • Expense budget control

Bulgari

Job Description

Directs a comprehensive product strategy from product conception and definition through end of life. Functions as a central resource with design, process, manufacturing, quality, test, marketing, and distribution as the product(s) and/or product line(s) move through their lifecycle. Formulates and executes long-term roadmaps for cost/profit control. Promotes use of new technologies and industry-leading trends. Directs those involved in the design, modification, and evaluation of all phases of a specific product or group of products. Involvement lasts throughout all stages of a product’s lifecycle including modifications, upgrades, and maintenance of the product or product line.

Responsibilities

  • Identifies gaps in market based on complex analyses of market, customer, technology, and other ecosystem demands and provides this information to guide design conversations.
  • Leads team collaboration in the creation of business cases and validates cases for development of a new, complex product to ensure they are appropriate given business direction and asks appropriate questions to understand relevance of program to roadmap.
  • Markets new and complex products and technologies through technical marketing opportunities such as conferences, congresses, and direct customer contact and drives product launch efforts.
  • Prepares and delivers highly complex technical presentations regarding a product SW roadmap that explains and demonstrates products managed to customers.
  • Translates customer feedback and external environment into potential changes for the differentiated product roadmap and communicates this to senior leaders.
  • Directs and oversees the development of highly complex products or new products areas and services, independently; maintains communication with individuals across functional teams.
  • Completes product development and definition activities for a new or highly complex, owned product, including determination of cost and impact, and interacts with sales team to generate forecasts.
  • Strong understanding on the challenges and best practices of deploying AI/ML systems at scale
  • Deep knowledge of neural network algorithms, trends in ML space and challenges associated with deployment.
  • Experience training and/or deploying deep learning applications.
  • Background with CUDA or Open VINO or Core/Create ML would be a strong value add
  • Experience in Mobile or Auto or Cloud compute AI design would be a strong plus

Required Competencies

  • Strong understanding on the challenges and best practices of deploying AI/ML systems at scale
  • Strong understanding of AI inference frameworks (TF, TF-Lite etc), AI processing offload to accelerators & associated tradeoffs
  • Understanding of Computer/AI hardware architecture – CPU, GPU, Neural Accelerators
  • Deep knowledge of neural network algorithms, trends in ML space and challenges associated with deployment.
  • Experience in Mobile or Auto or Cloud compute AI design would be a strong plus

Minimum Qualifications

  • Bachelor’s or Master’s degree in Engineering, Information Systems, Computer Science, or related field.
  • 5+ years Product Management or related work experience

24 Seven Talent

Insight Global is actively working with one of the nation’s top residential builders to identify a Customer Service Manager for the Charleston, SC market. This individual will be responsible for working with the homebuyer from initial purchase period through the lifespan of the warranty. They will work directly with the homeowner to ensure their overall satisfaction, while also de-escalating issues and resolving any urgent problems that come up. The role will be about 50% in the office, responding to issues via phone/email and the other 50% will be in the field to meet homeowners onsite and complete purchase follow-ups. Our client is looking for someone who wants longevity, along with a rich and rewarding career. There is extensive room for growth and career achievement, and they will support and train along the way. If you have an interest in and some prior experience in the construction industry and are looking for your next career, apply today!

Must Haves

  • 2+ years of experience in a customer support role, such as a customer service agent, restaurant waitress/waiter, sales specialist, or similar
  • Strong customer service skills with ability to adapt to and respond to different personality types
  • Excellent written and verbal communication skills
  • Professional demeanor with drive to grow in a career

Additional Information:

  • Direct-hire opportunity
  • Mileage reimbursement for home follow-ups
  • Extensive room for growth to senior-level positions
  • Full medical, dental, vision benefits; 401k; holiday pay; PTO/sick time offered

Insight Global

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